Include Domain Name in Cancellation Request

[evotz]

Is there a way to include the service domain name in the the cancellation request email?

I tried adding {$service_domain} to the New Cancellation Request email template, but that doesn't seem to work.

{$service_product_description} doesn't appear to work here either.

[WHMCS ChrisD]

Hi @evotz In the admin email template (New Cancellation Request), no, in the client confirmation email (Cancellation Request Confirmation), yes, using     {$service_domain}

[evotz]

So, no way for an admin to know what domain name is being referenced without logging into WHMCS?

[brian!]

7 hours ago, evotz said:

So, no way for an admin to know what domain name is being referenced without logging into WHMCS?

not out of the box, possibly you could use a cancellationrequest hook to send an admin email (using the API) which would allow you to customise the message... the hook would give you the id of the service being cancelled - from that value, you should be able to get the domain and add it to your custom message or subject... I suppose the hook could open a ticket instead and that would generate an email.

... but if you're only getting occasional cancellations, it might just be easier to login to WHMCS. 🙂

[rockhost]

Well, that's a shame.