asil Posted April 5, 2019 Share Posted April 5, 2019 After upgrading I'm facing error message when I save any edit in user area even when I tick Display Errors shown the same error Oops! Page Not Found We couldn't find that page. Please try navigating using the options below. How I can solve it? Thanks in advance 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 6, 2019 WHMCS Support Manager Share Posted April 6, 2019 Hi @asil, Please begin your troubleshooting by following these steps: https://help.whmcs.com/m/troubleshooting/l/1007451-troubleshooting-a-404-page-not-found-error-in-the-admin-area 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted June 29, 2019 Share Posted June 29, 2019 The same issue is with me but he solutions doesn't work for me. Is there another way to fix this issue? 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted June 30, 2019 Share Posted June 30, 2019 Is there any way to fix this issue? 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted June 30, 2019 Share Posted June 30, 2019 The error is here. When I save the changes it shows the page not found error. http://whmcs.website.com/admin/configgeneral.php?action=save 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted June 30, 2019 Share Posted June 30, 2019 @JOW Have you followed the steps outlined at https://help.whmcs.com/m/troubleshooting/l/1007451-troubleshooting-a-404-page-not-found-error-in-the-admin-area ? 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted June 30, 2019 Share Posted June 30, 2019 Thank you for reply. Yes I did, even remove and installed many times and checked different ways and applied all troubleshooting tips but again I'm in the same stage! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted June 30, 2019 Share Posted June 30, 2019 Have you removed all third party addons and added in a new copy of the /vendor, /admin & includes directories? Do you get any errors with Google Chrome Developer Console opened 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted June 30, 2019 Share Posted June 30, 2019 9 minutes ago, WHMCS ChrisD said: Have you removed all third party addons and added in a new copy of the /vendor, /admin & includes directories? It's a new WHMCS installation and I didn't installed any third party addons yet. 10 minutes ago, WHMCS ChrisD said: Do you get any errors with Google Chrome Developer Console opened Yes, the same issue. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted June 30, 2019 Share Posted June 30, 2019 @JOW If this is a new install it could indicate an issue with the system cofniguration, what is your enviroment? What errors shows in Help > Check System Health. What errors can you see in the Google Developer Console? 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted July 1, 2019 Share Posted July 1, 2019 24 minutes ago, WHMCS ChrisD said: What errors shows in Help > Check System Health. There is no important error! You can see the result. 27 minutes ago, WHMCS ChrisD said: What errors can you see in the Google Developer Console? You meant Google Chrome? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 1, 2019 Share Posted July 1, 2019 Hmm ok, could you try renaming your .htaccess to htaccess.txt and try saving just trying to rule out possible issues 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted July 1, 2019 Share Posted July 1, 2019 I did it many time but it issue the "configgeneral.php" permission error. Quote Forbidden You don't have permission to access /mod/configgeneral.php on this server. Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 1, 2019 Share Posted July 1, 2019 What are the permissions you have set on configgeneral.php? 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted July 1, 2019 Share Posted July 1, 2019 The default permission is 644. But I've changed to 777 and it does't work again. 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted July 1, 2019 Share Posted July 1, 2019 This is the infrastructure of my domain: Domain: webiste.com = WordPress installed. Sub-domain: cloud.website.com = WHMCS installed. 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted July 2, 2019 Share Posted July 2, 2019 Anything new? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst WHMCS Sachin Posted July 2, 2019 WHMCS Technical Analyst Share Posted July 2, 2019 I will suggest renaming the htaccess file present in the Wordpress directory to htaccess.txt and disabling the Wordfence plugin in wordpress (if activated) and check if that resolves the issue. 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted July 3, 2019 Share Posted July 3, 2019 I did it before and test again but it doesn't work. I've disabled all WordPress plugins and changed the .htaccess file name. Even I've removed Wordpress and installed the WHMCS once again and still the error is exist. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 3, 2019 Share Posted July 3, 2019 Have you got WHMCS running on a subdirectory or Sub-folder e.g whmcs.mydomain.com or mydomain.com/whmcs 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted July 3, 2019 Share Posted July 3, 2019 The first I've installed on a folder inside the Wordpress "site.com/whmcs" when I couldn't fixed this issue I decided to install it on a sub-domain. Now it is in a sub-domain " whmcs.site.com" 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 3, 2019 Share Posted July 3, 2019 Hmm ok and the same issue? It seems like there is a server specific issue causing this, are you running a cPanel server? Do you have a high enough PHP memory limit and Execution time ? MySQL Strict mode disabled? 0 Quote Link to comment Share on other sites More sharing options...
JOW Posted July 3, 2019 Share Posted July 3, 2019 SOLVED: It took me long time to fix it. This particular issue was caused by ModSecurity module. You can fix it by whitlisting the triggered rule. Thank you guys for helping 2 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 3, 2019 Share Posted July 3, 2019 Glad to hear you got to the bottom of it @JOW ModSecurity can cause some issue from time to time so it's worth checking if you run into issues like this in the future. 1 Quote Link to comment Share on other sites More sharing options...
valney Posted July 18, 2021 Share Posted July 18, 2021 Agradeço a todos por compartilhar como suas experiências, No meu caso eu preciso fazer algumas mudanças no whmcs, eu fui em Gerenciador de recursos e habilitação o ModSecurity depois abir o Cpanel e cliquei no "ModSecurity" e depois desativei temporariamente até eu eu fazer alteração necessária. 0 Quote Link to comment Share on other sites More sharing options...
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