IamAQ Posted February 12, 2019 Share Posted February 12, 2019 Facing this error while tried to update whmcs from 7.6.1 to 7.7.1. Update Failed An error occurred that prevented the update from completing successfully. A fatal error occurred while fetching the update. Please check to make sure your memory limits and execution time are set to the recommended values. I have a memory limit set to 256M and max execution time set to 600. I have tried multiple times but didn't help. How I can fix this issue? 0 Quote Link to comment Share on other sites More sharing options...
Administrators WHMCS John Posted February 12, 2019 Administrators Share Posted February 12, 2019 Hi @IamAQ, You can check your server logs to see the error that occurred. The tblupdatelog table will also record the last action performed by the auto-updater. Alternatively: Enable Setup > General Settings > Other tab > Display Errors Navigate to Utilities > Update WHMCS Open Your browser's Network Analyser Tool Start the auto-update process Select the POST to update.php Inspect the Response The response should contain more specific error details from your server. 0 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted February 13, 2019 Author Share Posted February 13, 2019 hello, @WHMCS John where I can locate specific error message. 5 hours ago, WHMCS John said: Enable Setup > General Settings > Other tab > Display Errors Navigate to Utilities > Update WHMCS Open Your browser's Network Analyser Tool Start the auto-update process Select the POST to update.php Inspect the Response By doing this it opens the whole update.php file. 0 Quote Link to comment Share on other sites More sharing options...
Administrators WHMCS John Posted February 13, 2019 Administrators Share Posted February 13, 2019 Hi @IamAQ, Please click the "Update Now" button and start the update process. When you see the Hourglass icon, that is the POST you should inspect. 0 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted February 18, 2019 Author Share Posted February 18, 2019 I Have done the same but didn't get it. 0 Quote Link to comment Share on other sites More sharing options...
IamAQ Posted February 18, 2019 Author Share Posted February 18, 2019 Also, Inodes in my hosting reached to its max level. Can it be a reason for these errors? 0 Quote Link to comment Share on other sites More sharing options...
Administrators WHMCS John Posted February 19, 2019 Administrators Share Posted February 19, 2019 Hi @IamAQ, Yes that would cause a problem applying the update if the files from the new version cannot be extracted. 0 Quote Link to comment Share on other sites More sharing options...
Somenath Naskar Posted March 8, 2020 Share Posted March 8, 2020 Hi WHMCS Jhon, I have done this. I found response of 503 service unavailable. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted March 8, 2020 Share Posted March 8, 2020 @Somenath Naskar Thank you for your post, it looks like your server is returning the 503 Unavailable issue. Just to check have you ensured that you meet the minimum requirements of our automatic updater? For automatic updates to be possible, the following system requirements apply: A PHP Memory limit of at least 128MB At least 250 MB of free disk space PHP setting allow_url_fopen enabled PHP max_execution_time in excess of 60 seconds PHP Zip Extension or the proc_open PHP function enabled PHP setting open_basedir to include entire WHMCS docroot 0 Quote Link to comment Share on other sites More sharing options...
Somenath Naskar Posted March 10, 2020 Share Posted March 10, 2020 Yup. I have checked all those settings before updating my whmcs. But didn't solve. 0 Quote Link to comment Share on other sites More sharing options...
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