Update Failed! check memory limits and execution time are set to the recommended values.

[IamAQ]

Facing this error while tried to update whmcs from 7.6.1 to 7.7.1.

Update Failed

An error occurred that prevented the update from completing successfully.

A fatal error occurred while fetching the update.
Please check to make sure your memory limits and execution time are set to the recommended values.

I have a memory limit set to 256M and max execution time set to 600. I have tried multiple times but didn't help.

How I can fix this issue?

[WHMCS John]

Hi @IamAQ,

You can check your server logs to see the error that occurred.

The tblupdatelog table will also record the last action performed by the auto-updater.

Alternatively:

1. Enable Setup > General Settings > Other tab > Display Errors
2. Navigate to Utilities > Update WHMCS
3. Open Your browser's Network Analyser Tool
4. Start the auto-update process
5. Select the POST to update.php
6. Inspect the Response

The response should contain more specific error details from your server.

[IamAQ]

hello, @WHMCS John

where I can locate specific error message. 

5 hours ago, WHMCS John said:

• Enable Setup > General Settings > Other tab > Display Errors
• Navigate to Utilities > Update WHMCS
• Open Your browser's Network Analyser Tool
• Start the auto-update process
• Select the POST to update.php
• Inspect the Response

By doing this it opens the whole update.php file. 

[WHMCS John]

Hi @IamAQ,

Please click the "Update Now" button and start the update process.

When you see the Hourglass icon, that is the POST you should inspect.

[IamAQ]

I Have done the same but didn't get it. 

 

[IamAQ]

Also, Inodes in my hosting reached to its max level. Can it be a reason for these errors?

[WHMCS John]

Hi @IamAQ,

Yes that would cause a problem applying the update if the files from the new version cannot be extracted.

[Somenath Naskar]

Hi  WHMCS Jhon,

 

I have done this. I found response of 503 service unavailable.

 

 

[WHMCS ChrisD]

@Somenath Naskar Thank you for your post, it looks like your server is returning the 503 Unavailable issue.  Just to check have you ensured that you meet the minimum requirements of our automatic updater?

For automatic updates to be possible, the following system requirements apply:

• A PHP Memory limit of at least 128MB
• At least 250 MB of free disk space
• PHP setting allow_url_fopen enabled
• PHP max_execution_time in excess of 60 seconds
• PHP Zip Extension or the proc_open PHP function enabled
• PHP setting open_basedir to include entire WHMCS docroot

 

[Somenath Naskar]

Yup. I have checked all those settings before updating my whmcs. But didn't solve.