MartinW Posted January 24, 2019 Share Posted January 24, 2019 Hello, I have just had a PayPal subscription payment be applied to the wrong customer. It was supposed to be applied to customer A, but got applied to an invoice of Customer B. Customer A, didn't have any open invoices because the transaction and invoice dates are slightly out of kilter, this usually applies the balance to a previous invoice and creates the credit, the user then has their invoice generated and the credit is applied. Customer B, has an overdue invoice that the payment got partly applied to, there was still an outstanding amount, this invoice has a different payment method set, but it is the oldest unpaid/overdue invoice in our system, so maybe got selected by default because it couldn't find an invoice for customer A? Please let me know if I can provide any further information. Kind Regards, Martin 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 24, 2019 WHMCS Support Manager Share Posted January 24, 2019 Hi @MartinW We've opened case MODULE-6962 to investigate this behaviour. It seems to impact products/services with an empty/invalid Subscription ID value. In the meantime, please review products/services to ensure the Subscription ID value is filled in. 0 Quote Link to comment Share on other sites More sharing options...
MartinW Posted January 25, 2019 Author Share Posted January 25, 2019 Hi @WHMCS John I have just checked all of our PayPal subscription customers and they all have the ID set under their product, including Customer A. Although, customer B now has the subscription ID set too? would your module have updated this or could something have previously gone wrong? I can refer to a backup prior to the payment if needed. Kind Regards, Martin 0 Quote Link to comment Share on other sites More sharing options...
sskafandri Posted January 26, 2019 Share Posted January 26, 2019 Yes, thats right we confirm we have the same issue, PayPal subscription applied to the wrong customer and wrong invoice , everything was working before the new update. 0 Quote Link to comment Share on other sites More sharing options...
PlotHost Posted January 30, 2019 Share Posted January 30, 2019 Yes, I can confirm this issue. 0 Quote Link to comment Share on other sites More sharing options...
PlotHost Posted January 30, 2019 Share Posted January 30, 2019 From what I see it removes Subscription IDs from the correct clients and assigns them to old/inactive customers. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 31, 2019 WHMCS Support Manager Share Posted January 31, 2019 Hi all, I'm pleased to advise that a hotfix has been released to resolve this: Please accept our apologies for the inconvenience caused. 0 Quote Link to comment Share on other sites More sharing options...
scottmckellam Posted February 1, 2019 Share Posted February 1, 2019 I applied the hotfix and the error is still showing. Payments made to one customer are still showing under another. Is this hotfix supposed to fix what was already done? Or just future transactions? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 1, 2019 WHMCS Support Manager Share Posted February 1, 2019 Hi @scottmckellam, The hotfix will apply to future transactions. 0 Quote Link to comment Share on other sites More sharing options...
Matt D Posted February 2, 2019 Share Posted February 2, 2019 Also having the same issue 😞 0 Quote Link to comment Share on other sites More sharing options...
PlotHost Posted February 3, 2019 Share Posted February 3, 2019 @Matt D Did you apply the hotfix? 0 Quote Link to comment Share on other sites More sharing options...
Matt D Posted February 3, 2019 Share Posted February 3, 2019 I did install the hotfix zip yesterday however I just noticed it did it again with 2 different clients today. 0 Quote Link to comment Share on other sites More sharing options...
Sinabu Posted March 11, 2019 Share Posted March 11, 2019 Do we need to cancel all existing subscriptions and let the customers sign back up? I just realized this was happening as I only have about 20 who even use subscriptions and noticed that payments where getting applied wrong as of the latest invoices. 0 Quote Link to comment Share on other sites More sharing options...
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