Matt D

Thank you for all of the feedback guys.....Still having the error but today Go Daddy finally took ownership of the problem and say they have their hosting team working on it, hope it is quick as I am loosing customers because invoices are not being generated or emailed. I have read other people from the GoDaddy Community Page being able to fix the issue by adjusting the cron task path however this did not fix the problem for me, only change to a different error....I must be doing something wrong.

Hi Lawrence, I was told the same thing from William in a support ticket so I contacted GoDaddy support but they say I need to contact a developer as the problem is with the script. That it needs to be edited to run the module. *heavy sigh*

I tried /usr/local/bin/ea-php72 /home/username/crons/cron.php But all it did was change the error being emailed to me to: /usr/local/cpanel/bin/jailshell: /usr/local/bin/ea-php72: No such file or directory

yes I've followed the custom cron directory settings, and I am trying the path mentioned earlier but shouldn't it match the path listed in WHMCS automation settings?

ugh.... WHMCS is saying its a PERL issue and to contact GoDaddy..... GoDaddy is saying it's a script issue (cron.php file) and that it needs to be edited to run the ea_php_cli module.... either way I'm still stuck, why did the WHMCS cron path within the automation settings change all of a sudden? Why can't I change it back? 😞

Thank you for all the feedback, when I first set everything up last year I was using the path: /usr/local/bin/php -q /home/username/crons/cron.php for both the godaddy cron settings and the WHMCS automation settings and everything was working fine... Since the error started happening I've noticed that within the WHMCS automation settings the cron path has changed to */5 * * * * /usr/bin/php-cli -q /home/username/crons/cron.php and whenever I switch it back it wont save and keeps coming back to this....so I tried switching the the original godaddy path to this new one but I am still getting the error so I switch it back....about to contact Go Daddy. 😞

can't figure it out, any help would be greatly appreciated.

Out of the blue started getting this error emailed every 5 mins...any suggestions how to fix? Can't locate ea_php_cli.pm in @INC (you may need to install the ea_php_cli module) (@INC contains: /var/cpanel/ea4 /usr/local/cpanel /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/528/lib/perl5/cpanel_lib /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0/x86_64-linux-64int /usr/local/cpanel/3rdparty/perl/528/lib/perl5/5.28.0 /opt/cpanel/perl5/528/site_lib/x86_64-linux-64int /opt/cpanel/perl5/528/site_lib) at /usr/local/bin/php line 17.BEGIN failed--compilation aborted at /usr/local/bin/php line 17.

I did install the hotfix zip yesterday however I just noticed it did it again with 2 different clients today.

Also having the same issue 😞

Ended up having to manually install the update.

I tried auto-updating via browser and after several minutes it said to refresh page. I did that an it brought me to an install page, after going through the prompts it very quickly said the install was complete and to delete the install folder from my site....I did that and now I'm stuck on the down for maintenance (Err 2) page. I don't have a back up and hoping I didn't just ruin my database. Please help me get back online!

This worked, Thank you!

I have found the support document on email sending troubleshooting https://docs.whmcs.com/Email_Sending_Issues#Common_Errors however I am still stuck. I should mention that I have Godaddy hosting which might be the root of my problems? In the WHMCS mail settings I thought everything was working okay under php mode but once I realized clients are not receiving emails I tried switching to SMTP and entered the SMTP details....still no luck. Also tried using a gmail account instead of godaddy. Should I open a support ticket?

Hello, it appears my clients are not receiving emails that I manually send. I'll select their client profile, load a email template, make adjustments and press send. It shows up in the email tab of their client profile but they never actually receive it. Any suggestions? TIA

Figured it out...custom client fields

Hello, I have attached a screenshot of the configuration setup I am trying to mirror. I have been messing around with the configurable options but cant get my site to look like this one. How do I get the additional information required portion where users will have to create a username and password? Thanks for your help. -Matt