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snake

Manual Provisioning

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I have a number of services which require manual provisioning or interaction.
So I am using the "auto release" module to create a ticket.
However all this does it create a ticket that says "Service ID # 234 was just auto provisioned", which is not helpful to anyone.
How can I modify this to say something more informative and useful, or is there a better way to deal with manual provisioning?

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A better client communication experience is gained by using the New Order Ticket 3rd Party module, which allows highly configurable communication automations in response to orders placed. 

RE: the actual provisioning of your services, it is impossible to say without further details of your service. 

Hope it helps.

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2 hours ago, snake said:

However all this does it create a ticket that says "Service ID # 234 was just auto provisioned", which is not helpful to anyone.

you would seriously think that WHMCS would have fixed this ridiculous situation by now - yes you can lookup the relevant ID in WHMCS, but it's hardly rocket science for them to do a quick DB query to get the relevant information and add it to the ticket.

2 hours ago, snake said:

How can I modify this to say something more informative and useful

if you were creating ToDo's rather than tickets, i'd have suggested using the Enhanced ToDo List Admin Widget and tweaking it's code... in fact, you should be able to do something similar with the Support widget code... a quick query and string replace will give you the service ID, and then it's just another query to get whatever information you want from that table row.

though that wouldn't help with the ticket sent to the client - perhaps you need a EmailPreSend hook to modify the ticket message before it's sent.

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The obvious solution would be that this "auto release module"  has a field to type the text that will be put into the ticket, with dynamic variables. It does seem very odd that it is so basic and useless.

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5 minutes ago, snake said:

The obvious solution would be that this "auto release module"  has a field to type the text that will be put into the ticket, with dynamic variables. It does seem very odd that it is so basic and useless.

https://requests.whmcs.com/topic/ability-to-customize-ticket-created-by-autorelease

the great hope is that things like this are fixed in v8 next year... if that's just going to be another bloated release with one or two new MarketConnect products, then we might as well all give up!

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There are  some basic features that are still missing since I started using WHMCS over 10 years ago. So I don;t hold out much hope 🙂

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