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graceful

Automatic Duplicate Clients - URGENT ISSUE

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About 3 weeks ago, my WHMCS started automatically creating duplicate client accounts.  So far, to date, there have 70 duplicate clients created.  This is an almost daily basis.  It sends out a confirmation email for each new account it creates, and my clients are receiving these emails, but they are already registered.

Unsure if anyone else is experiencing the same thing, but this seems to be a bug of some sort, unless there is a configuration which I have overlooked which is causing this to happen.

What I don't understand is that it duplicates each one of my clients more than once.  So for Client A, there are 10 or so duplicates. 

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9 hours ago, graceful said:

About 3 weeks ago, my WHMCS started automatically creating duplicate client accounts.  So far, to date, there have 70 duplicate clients created.  This is an almost daily basis.  It sends out a confirmation email for each new account it creates, and my clients are receiving these emails, but they are already registered.

then my first question is what changes did you make to your WHMCS installation three weeks ago - did you run a WHMCS update? did you install an addon module or action hook ??

9 hours ago, graceful said:

Unsure if anyone else is experiencing the same thing, but this seems to be a bug of some sort, unless there is a configuration which I have overlooked which is causing this to happen.

it's certainly not a common occurrence - off-hand, I don't even think there is a feature in WHMCS to duplicate a client... so a guess would be that it's a script of some sort (addon or hook) that is either misbehaving or malicious.

9 hours ago, graceful said:

What I don't understand is that it duplicates each one of my clients more than once.  So for Client A, there are 10 or so duplicates. 

from the outside, it sounds like a script being triggered by the daily cron, that is running an update query / API function on the client database table... WHMCS by itself shouldn't be doing this, so something that you have installed is probably creating this issue... so that then comes back to my first question about what you have installed or changed 3 weeks ago that may be causing this.

if you can figure that out, then you're more than halfway to solving the issue yourself... if you can't, then it might be worth opening a ticket with Support and letting them have a look.

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So, no changes have been made to WHMCS since it was installed about a year ago.  Nothing done to the server either.  Have 2 cron jobs running, which were the ones installed when we set up WHMCS.  Nothing new.  Submitted a support ticket request.  Will post resolution here, in case similar occurs to someone else.

Thanks for response.

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