ETS Posted July 8, 2018 Share Posted July 8, 2018 Hello, Everything works when the user clicks on Complete order, only a blank page appears, the command does not appear on the system either. I use 3 different payment gateways and this happens with each one of them Thank you 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted July 8, 2018 Share Posted July 8, 2018 Hey @ETS Thanks for your post, this likely indicates that you have a module or gateway that's not compatible with your PHP or WHMCS Versions. Please go into your admin area then Settings > General Settings > Other and enable Display Errors and Log Errors Once enabled run thru the checkout process again to see what errors show 0 Quote Link to comment Share on other sites More sharing options...
ETS Posted July 8, 2018 Author Share Posted July 8, 2018 Hi Chris, Thank you for your quick answer. I did what you asked me to do and here is the results, i see no errors! 0 Quote Link to comment Share on other sites More sharing options...
brian! Posted July 9, 2018 Share Posted July 9, 2018 are you still using a custom orderform template ? if so, try standard_cart and see if the order process works are normal. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Technical Analyst II WHMCS Lawrence Posted July 11, 2018 WHMCS Technical Analyst II Share Posted July 11, 2018 Hello, I am sorry to hear that you are having issues with a blank page when completing the order process. If this occurs with the Six client area template and the Standard Cart order form template, This is almost always caused by either a low PHP memory_limit on the server (we recommend 128M) or a customisation that is malfunctioning. If the memory_limit under Utilities > System > PHP Info is 128M or great, the next item to check would be customisations. Please try removing any customisations that may be interfering with the normal operation of WHMCS such as addons and action hooks. These are located in the /modules/addons and /includes/hooks directories. You may also have a /modules/admin directory if you've used earlier versions of WHMCS. When the problem stops you should contact the vendor of the offending addon for support regarding their code. If your issue persists after doing so, please contact our support team and we will be glad to assist. 0 Quote Link to comment Share on other sites More sharing options...
Rk Barnwal Posted February 25, 2023 Share Posted February 25, 2023 On 12/07/2018 at 12:36 AM, WHMCS Lawrence said: Hello, I am sorry to hear that you are having issues with a blank page when completing the order process. If this occurs with the Six client area template and the Standard Cart order form template, This is almost always caused by either a low PHP memory_limit on the server (we recommend 128M) or a customisation that is malfunctioning. If the memory_limit under Utilities > System > PHP Info is 128M or great, the next item to check would be customisations. Please try removing any customisations that may be interfering with the normal operation of WHMCS such as addons and action hooks. These are located in the /modules/addons and /includes/hooks directories. You may also have a /modules/admin directory if you've used earlier versions of WHMCS. When the problem stops you should contact the vendor of the offending addon for support regarding their code. If your issue persists after doing so, please contact our support team and we will be glad to assist. I am also facing same issue, please give any solution, i am using whmcs v8.6.1, I also tried all solution you say above. 0 Quote Link to comment Share on other sites More sharing options...
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