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Addon for collecting sensitive information

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My company is looking for an addon that would allow our support team to collect login credentials from users, separately from the tickets. We would like to be able to delete the sensitive information without having to delete anything from the ticket itself once the issue is resolved.

A colleague tells me something like this is in use already at WHMCS.com - can you tell us what addon you are using?

Thanks in advance,

Lisa Clarke

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