vinc1402 Posted January 21, 2018 Share Posted January 21, 2018 Hello, whmcs community, I'm using 2 checkout as my primary payment gateway. Now for the accounting, it's easy to see the transaction fees ( need to book them in as bank costs ) Inside WHMCS on the transaction list you can see the "fees" for each transaction, however, this number is different from the one I can find inside my 2Checkout.com account. ( always higher ) This could quickly escalate to an accounting nightmare. Does someone have any idea of how this could happen? Kind regards, Vincent Link to comment Share on other sites More sharing options...
brian! Posted January 21, 2018 Share Posted January 21, 2018 Hi Vincent, any chance of an exchange rate issue occurring - or are the fees on the WHMCS transaction list using the same currency as those shown on the 2CO website ? Link to comment Share on other sites More sharing options...
ritacintron Posted February 16, 2018 Share Posted February 16, 2018 Searching for a payment gateway turns into a confusing battle to figure out which companies offer the best rates, which of them are helpful for processing payments in various countries and how the systems integrate with your own online store. The 2Checkout solution serves as a wonderful option... Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted February 17, 2018 Share Posted February 17, 2018 @vinc1402 thanks for your post, what does 2Checkout return in their response under Billing > Gateway Log Link to comment Share on other sites More sharing options...
vinc1402 Posted March 19, 2018 Author Share Posted March 19, 2018 Sorry for the late response, The issue was like @brian! mentioned, caused by the exchange rate. But although everything leaving whmcs was in Euro, the 2Checkout interface only works with displaying USD on the account dashboard. So the fees I saw in WHMCS where converted into USD again. (where everything else is in EUR) I emailed a lot with the support team of 2co and they refused to make the account data show in the right currency. Just for my accountant, I made the switch to Stripe. I must say things run a lot smoother these days. Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted March 19, 2018 Share Posted March 19, 2018 Glad to hear that you got to the bottom of it @vinc1402 Link to comment Share on other sites More sharing options...
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