paid invoices

[crshep]

When a client paid their invoice I would get a email from paypal and the invoice being paid as root.

Now all I get is the email form paypal no invoice showing paid.  I would like to get a copy of these paid invoice's like I used to since I take the payment and invoice and file them in my other program OFF of WHMCS. ( Just to have a copy)

So where could I look or what do I need to do to get these again. They STOPPED after I updated to 7.4.1

 

Thanks

Crshep

 

Edited December 12, 2017 by crshep

[brian!]

11 hours ago, crshep said:

So where could I look or what do I need to do to get these again. They STOPPED after I updated to 7.4.1

you could add your email address to the "Blind Copy To" field in the appropriate email template, e.g Invoice Payment Confirmation, and you should receive a copy when it is sent to the client.

[crshep]

Aw ok thanks just never had to do that before. Just like all these emails stopped coming to me also.

Welcome
Order Confirmation <---- Only email I get.
Customer Invoice
Invoice Payment Confirmation
Account Information

All were send to my account as a Bc before not the ONLY emails I get are

order confirmation
  Paypal received payments. 

So was wondering why all the above just stopped?
But thanks for your answer about " Invoice Payment Confirmation "

 

Edited December 14, 2017 by crshep

[WHMCS ChrisD]

 Hey @crshep,

Thanks for your post on WHMCS.Community

If you head into Setup > General Settings > Mail and enter your email under  BCC Messages then all system emails will be sent to your account

[brian!]

8 hours ago, crshep said:

Aw ok thanks just never had to do that before. Just like all these emails stopped coming to me also.

perhaps before the upgrade you had BCC for all messages enabled?

https://docs.whmcs.com/Mail_Tab#BCC_Messages

Quote

An email address entered here will receive a blind carbon copy of all emails sent to customers by WHMCS

8 hours ago, crshep said:

Order Confirmation <---- Only email I get.

which is an admin only email, so you should get that regardless of the above BCC settings.

8 hours ago, crshep said:

So was wondering why all the above just stopped?

they shouldn't have... unless there was an issue with the upgrade??

 

 

[crshep]

1 hour ago, WHMCS ChrisD said:

 Hey @crshep,

Thanks for your post on WHMCS.Community

If you head into Setup > General Settings > Mail and enter your email under  BCC Messages then all system emails will be sent to your account

My email was already there.

[crshep]

Ok my email was already in the BCC area.  But I did remove it becasue I was getting 2 emails of everything being sent. So I figured if I removed that one I wuld ONLY get one copy. But when I did that I noticed a few days later I wasn't getting anything. (Except for that one email) So last night night I added my email back to the BCC area and now again this morning I had double the emails of everything. 

I'll go though the WHMCS admin area with a fine tooth comb to make sure I didn't add anything or make any other changes just to make sure. But thanks for the help