How can I do so that I do not delete the emails (Source) from my inbox in my support

[911pc]

Hi

I have configured "Import of tickets using POP3 Import (Requires IMAP installed on the server)" for the support department, but I delete the emails received from my clients, in my support mail account, leaving only a copy in whmcs.
How can I do so that I do not delete the emails (Source) from my inbox in my support. I want to leave an original backup, in case of a disaster with whmcs.

Thanks
Milton Opazo

[WHMCS John]

Hi,
Whilst there is is not currently an option to change this particular behaviour of the email importing  feature of WHMCS, we welcome feature requests online at http://requests.whmcs.com 
Feel free to suggest this as a new idea for comment and voting upon by other WHMCS users.

[911pc]

Thanks,

Milton

[Remitur]

You can create a new email address for WHMCS (i.e. support2@yourdomain.com); your main address (support@yourdomain.com) forward any new email to support2@mydomain.com, where it will be grabbed by WHMCS.

But a copy of the message will stay in support@mydomain.com for archive  purposes.

 

[David Bell]

A new idea thread has been created: https://requests.whmcs.com/idea/add-option-to-archive-piped-emails-instead-of-deleting-them

Please upvote it if you'd like to see this feature added.