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How can I do so that I do not delete the emails (Source) from my inbox in my support


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Hi

I have configured "Import of tickets using POP3 Import (Requires IMAP installed on the server)" for the support department, but I delete the emails received from my clients, in my support mail account, leaving only a copy in whmcs.
How can I do so that I do not delete the emails (Source) from my inbox in my support. I want to leave an original backup, in case of a disaster with whmcs.

Thanks
Milton Opazo

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  • WHMCS Support Manager

Hi,
Whilst there is is not currently an option to change this particular behaviour of the email importing  feature of WHMCS, we welcome feature requests online at http://requests.whmcs.com 
Feel free to suggest this as a new idea for comment and voting upon by other WHMCS users.

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You can create a new email address for WHMCS (i.e. support2@yourdomain.com); your main address (support@yourdomain.com) forward any new email to support2@mydomain.com, where it will be grabbed by WHMCS.

But a copy of the message will stay in support@mydomain.com for archive  purposes.

 

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