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In case of PayPal: no 'New Account Information' email

thomasNL
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thomasNL Junior Member

thomasNL

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Hello,

 

I searched the forum and did see that multiple people suffer from my 'no New Account Information email' issue. However: i just discovered that for all our new clients that use PayPal as a gateway no 'New Account Information' email is being sent, while creditcard (Stripe.com) works well (so the email IS being sent).

 

PayPal: the invoice is being marked as PAID so that's good. I cannot find any errors in the logs, any clues how to get this solved or we will end up writing this email manually to all our new PayPal clients?

 

Any help is appreciated!

 

Regards,

Thomas

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