ctshosting Posted October 22, 2016 Share Posted October 22, 2016 I have set up WHMCS on my domain and have been testing things. I am trying to test the account creation as if someone bought a new hosting package through my site. when i click the module command button to create it gives the following error. i know that the whm and whmcs are connected and talking as i can retrieve the accounts that are already on my whm. 0 Quote Link to comment Share on other sites More sharing options...
ctshosting Posted October 22, 2016 Author Share Posted October 22, 2016 when i click the module command button to create it gives the following error. API failure: Failed to lock /var/cpanel/locks/createacct.(domain) 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted October 22, 2016 Share Posted October 22, 2016 The error is being generated on the cPanel server. Perhaps try creating an account manually to see if there are any issues preventing account creation. 0 Quote Link to comment Share on other sites More sharing options...
ctshosting Posted October 23, 2016 Author Share Posted October 23, 2016 i have made several accounts already manually through whm without an issue. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS ChrisD Posted October 23, 2016 Share Posted October 23, 2016 Hello CTSHosting, There are a few things that could be causing this, I'd recommend checking your user name is correct and potentially re-creating the Access Hash to see if that helps. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted October 24, 2016 WHMCS Support Manager Share Posted October 24, 2016 Hi, This API error is being returned directly by the cPanel API, therefore I recommend contacting your server admin/hosting provider or cPanel support directly to investigate the error further. To assist in their investigations you can capture the communication between WHMCS and cPanel: http://docs.whmcs.com/Troubleshooting_Module_Problems 0 Quote Link to comment Share on other sites More sharing options...
xyzulu Posted October 24, 2016 Share Posted October 24, 2016 Are you sure this isn't the issue: https://forum.whmcs.com/showthread.php?119870-UNCONFIRMED-Create-New-Product-Capitalising-First-Letter-of-Product-Name ? 0 Quote Link to comment Share on other sites More sharing options...
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