ATSLarry Posted July 26, 2016 Share Posted July 26, 2016 Hello, We are wanting to setup different ticket status examples and need some ideas of what to add and what other people are using. Please provide a list of the ticket status (besides the default / standard) that you are using for your WHMCS Tickets. --- So far... I have: Needs Attention - Color: Purple/Pink and nothing else... I'm stuck here.. ---- What do you have? Please create a new post and post ALL of the additional ticket statuses that you are using. Thanks, Larry 0 Quote Link to comment Share on other sites More sharing options...
wsa Posted July 26, 2016 Share Posted July 26, 2016 Here some that i see Investigation Awaiting Quote Awaiting Refund If you hosting Company Awaiting Management Awaiting Investigation Upgrade Pending Server Fix Pending Migration Pending Awaiting VPS Creation 0 Quote Link to comment Share on other sites More sharing options...
ATSLarry Posted July 27, 2016 Author Share Posted July 27, 2016 Thanks! Anyone else have any others? Keep them coming. These are good... I would like to see more, I'm sure that there are many more out there that people use in their business. Please share. Don't be scared! Best regards, Larry 0 Quote Link to comment Share on other sites More sharing options...
USA_Webmaster Posted July 27, 2016 Share Posted July 27, 2016 Feedback - approved - declined On-hold Waiting on Customer Waiting on Third Party Waiting on XYZ Generated Budget Approval --- source #1 = https://support.freshdesk.com/support/solutions/articles/37600-customizing-your-ticket-statuses source #2 = https://www.ctcd.edu/faculty-staff/information-technology/help-desk/it-help-desk-ticket-status/ source #3 = https://support.nexon.net/hc/en-us/articles/204690759-What-does-the-ticket-status-mean- source #4 = http://www.bu.edu/tech/about/service/incident-management/managing-tickets/how-to-basics/status-lifecycle/ 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted July 27, 2016 Share Posted July 27, 2016 Perhaps a bit boring but I don't use any custom ticket statuses and never have. I do wonder whether or not customers pay much attention to the status of the ticket. 0 Quote Link to comment Share on other sites More sharing options...
ATSLarry Posted July 28, 2016 Author Share Posted July 28, 2016 Thanks for all of the great suggestions so far... keep them coming folks. Thanks! 0 Quote Link to comment Share on other sites More sharing options...
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