Support Ticket Status Examples - What Are Yours?

[ATSLarry]

Hello,

 

We are wanting to setup different ticket status examples and need some ideas of what to add and what other people are using.

 

Please provide a list of the ticket status (besides the default / standard) that you are using for your WHMCS Tickets.

 

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So far... I have:

 

Needs Attention - Color: Purple/Pink

and nothing else... I'm stuck here..

 

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What do you have? Please create a new post and post ALL of the additional ticket statuses that you are using.

 

Thanks,

Larry

[wsa]

Here some that i see

 

Investigation

Awaiting Quote

Awaiting Refund

 

 

If you hosting Company

 

Awaiting Management

Awaiting Investigation

Upgrade Pending

Server Fix Pending

Migration Pending

Awaiting VPS Creation

[ATSLarry]

Thanks!

 

Anyone else have any others? Keep them coming. These are good... I would like to see more, I'm sure that there are many more out there that people use in their business. Please share. Don't be scared!

 

Best regards,

Larry

[USA_Webmaster]

Feedback

- approved

- declined

 

On-hold

Waiting on Customer

Waiting on Third Party

Waiting on XYZ

Generated

Budget Approval

 

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source #1 = https://support.freshdesk.com/support/solutions/articles/37600-customizing-your-ticket-statuses

source #2 = https://www.ctcd.edu/faculty-staff/information-technology/help-desk/it-help-desk-ticket-status/

source #3 = https://support.nexon.net/hc/en-us/articles/204690759-What-does-the-ticket-status-mean-

source #4 = http://www.bu.edu/tech/about/service/incident-management/managing-tickets/how-to-basics/status-lifecycle/

[zomex]

Perhaps a bit boring but I don't use any custom ticket statuses and never have. I do wonder whether or not customers pay much attention to the status of the ticket.

[ATSLarry]

Thanks for all of the great suggestions so far... keep them coming folks. Thanks!