What support systems do you use in place of the built in WHMCS one?

[awardle]

Hi,

 

We are looking to swap out our support system in WHMCS as its lacking quite a few features in full support desk software or perhaps we are missing the settings, we would basically like the ability to assign tickets to other staff members and add staff notes to tickets where possible.

 

What are you using or would you recommend I see there is a ZenDesk plugin I'm also interested to know how it works from a user perspective i.e. is the support embedded in WHMCS for the client or do they go to a ZenDesk URL.

 

Thanks in advance

 

Aaron

 

- - - Updated - - -

 

OK I'm a bit of a noob having post this I have just noticed you can assign on the left side of the ticket in WHMCS I am still interested to hear what others are doing in terms of support integrations.

 

Thanks

[Damo]

We use Kayako and have been doing so for a couple of years now.

 

From a customer perspective it's seamless in WHMCS but leaps ahead for us in terms of ticket handling and with the WYSIWG component installed receiving and sending formatted emails is "normal".