plusplushosting Posted April 4, 2016 Share Posted April 4, 2016 Wondering if the {$pw_reset_url} has changed somehow? im in v 6.3 I have that variable in the password reset email template but when i click in the PAssword reset email link in the admin area for a client that url is blank in the client email message? Thanx in advance! 0 Quote Link to comment Share on other sites More sharing options...
ITWolfy Posted April 4, 2016 Share Posted April 4, 2016 Hi I would look at my email template if i where you. 0 Quote Link to comment Share on other sites More sharing options...
plusplushosting Posted April 4, 2016 Author Share Posted April 4, 2016 lol, i know that...the point is the {$pw_reset_url} is being replaced with nothing when you click in the Password reset email as admin 0 Quote Link to comment Share on other sites More sharing options...
ITWolfy Posted April 7, 2016 Share Posted April 7, 2016 I am sorry I totally misread your message I just tested this from admin and I also have only a blank space where the link should be in the sent mail. *Mental note don’t read and answer mails at 4am anymore LOL 0 Quote Link to comment Share on other sites More sharing options...
mrtechnik Posted February 11, 2021 Share Posted February 11, 2021 Did you ever fix this? I am now having this same issue. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 11, 2021 WHMCS Support Manager Share Posted February 11, 2021 Hi, So that the Password Reset Validation email template contains the timed reset link, ensure it contains the relevant merge field: <a href="{$reset_password_url}">Reset your password</a> This is located at Configuration > System Settings > Email Templates 1 Quote Link to comment Share on other sites More sharing options...
mrtechnik Posted February 12, 2021 Share Posted February 12, 2021 Brilliant! Thank you. I am not sure why my template hadn't updated the last time I upgraded. It now makes me wonder how many of my templates are wrong. Is there somewhere I can check what all the default templates should be? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted February 12, 2021 WHMCS Support Manager Share Posted February 12, 2021 Hi @WeaveStudios, We'll automatically update any stock email templates when applying a WHMCS update which requires a template change. If a template was customised they'll be skipped by the update routine so as not to remove your customisations. All the stock email templates are located in /resources/sql/install/tblemailtemplates.data.sql. 0 Quote Link to comment Share on other sites More sharing options...
splaquet Posted May 24, 2021 Share Posted May 24, 2021 I found myself having this issue as well. This post most accurately expressed the issue, but didn’t appear to have a resolution. Somehow I had also missed that my CLIENT email templates weren’t displaying in the dashboard. I was seeing them in the database, but they weren’t displaying in the dashboard After searching and searching for an answer, looking through my template files, database, debugging, etc… I finally installed a dev build to compare to. The only difference I found was that my old/existing database had NULL in the empty reset password fields. Oddly enough, when I replaced the NULL entries with empty content, the reset password URLs magically reappeared in the reset password emails. As well, the CLIENT email template reappeared in the email template section of the dashboard. I’m not sure if I feel like a genius or a moron, because this solution doesn’t make sense to me. 0 Quote Link to comment Share on other sites More sharing options...
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