HarryAdney Posted January 19, 2015 Share Posted January 19, 2015 Subject gives the problem; the cause? I was logged in as administrator, then opened another tab to do some banking. I connected to a vpn to do the banking, while still logged into WHMCS (headslap). When I disconnected from the vpn I found I couldn't reach the whmcs login page - it kept sending me to my redirect page. I still have cpanel access and through it WHM (not WHMCS). Is there a way I can regain access/turn off maintenance mode via either cpanel or WHM, without having to login to WHMCS? TIA 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 20, 2015 WHMCS Support Manager Share Posted January 20, 2015 Hi, You will still be able to access the WHMCS admin login page even in maintenance mode. If however you've added some extra kind of redirect (with a .htaccess file for example) and that's blocking your access to the admin area, then you'd need to disable that server-side first. 0 Quote Link to comment Share on other sites More sharing options...
HarryAdney Posted January 20, 2015 Author Share Posted January 20, 2015 Hi John, thanks for getting back to my. Ordinarily you're right of course, but the fact is I *can't* get to the dashboard. I haven't set .htaccess to redirect so I'm pretty much stuck on this one. How exactly does the maintenance mode work? I know it sets the database field to "On" but does it add a redirect to the .htaccess or the index page? I did use phpMyadmin to update the switch to off (""); but come to think of it maybe I should have deleted the redirect site as well?!? Anywho, after trying, together with the helpful techies at Smart Hosting, to get into the dashboard for 2 days, I've finally given up and asked them to reinstall it for me. I'd sure like an answer to this though - it bus the sh1t out of me not knowing ;-) Regards, Martin 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 21, 2015 WHMCS Support Manager Share Posted January 21, 2015 Hi, There is no maintenance mode on the admin area at-all, it's exclusively on the client area. If you've configured WHMCS to redirect visitors to a particular URL then that will be handled by the software and doesn't require a .htaccess file. 0 Quote Link to comment Share on other sites More sharing options...
dnelson6028 Posted February 6, 2023 Share Posted February 6, 2023 I'm have the same issue. I checked enable maintenance mode in WHMCS general settings. It does state that this only for the Client area. But now when I go to my WHMCS login screen and login, it immediately redirects me to Err(3) down for maintenance. again I know it says its only for the client area and I've confirmed I'm using my WHMCS login url not my client area url. I even get to the WHMCS login screen sometimes (after clearing cache) but the second I click login, I get the maintenance screen again. 0 Quote Link to comment Share on other sites More sharing options...
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