Payment selection issues on invoices

[kenwardc]

Hi Folks

 

I'm having trouble with clients unable to pay their invoices using Credit Card, even though they have selected "Credit Card" as their chosen method when signing up on the system.

 

Steps:

- They register a new account

- They add credit card details

- They order a product or service

- They checkout

- They are offered "PayPal" or "Offline Card Details" but not "Credit Card"

 

If I look at their account, I see that their default payment method is set to "Credit Card".

If I look at the product or service default, it says "Credit Card"

If I log in as customer and go to the invoice it says "Paypal" and "Offline Credit Card" no "Credit Card"

 

I don't have any more hair to pull out. Does anyone know what I might be doing wrong or whether this is a bug in WHMCS?

 

Cheers

Chris

[bear]

Is "Credit Card" activated as a payment gateway?

[kenwardc]

Yessir!

 

"Credit Card" is the descriptive header. The gateway we use is Planet Authorise

 

Cheers

Chris

[WHMCS John]

Hi,

Please ensure you've ticked "Show on Order Form" on Setup > Payments > Payment Gateways.

Also ensure it's active for the product group to which this product belongs (Setup > Products/Services > Products/Services > Edit Group).

[kenwardc]

Hi John

 

AHA! I had a few which were wrong in the product categories. I'll keep an eye on it - many thanks.

 

Cheers

Chris