rsearley Posted June 1, 2013 Share Posted June 1, 2013 This morning i ran a search on a domain name that i own, just to see what bother extensions were available i was surprised to see the name i searched: strongnet.net came back as available as did the .com So i searched again and they showed as taken, the again and they showed as available I searched another name which i knew were taken, and the .com and .net showed as available. Another searched showed them as taken This problem seems to only affect .com and .net that i can see, and its only happened since my upgrade to 5.2.5 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted June 1, 2013 Share Posted June 1, 2013 I'm actually noticing this and haven't identified the exact cause. Can you please put in a ticket & PM me the ticket ID? 0 Quote Link to comment Share on other sites More sharing options...
DavidBee Posted June 1, 2013 Share Posted June 1, 2013 I just noticed the same thing this morning:| An order for a new domain reg was placed for a domain that already registered. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted June 1, 2013 Share Posted June 1, 2013 What whoisserver are you guys using? $ egrep '^.com\||^.net\|' includes/whoisservers.php 0 Quote Link to comment Share on other sites More sharing options...
rsearley Posted June 1, 2013 Author Share Posted June 1, 2013 .com|whois.crsnic.net|No match for .net|whois.crsnic.net|No match for 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted June 1, 2013 Share Posted June 1, 2013 I'm currently under the impression that it's the whois provider - switch this to: whois.monkmoniker.com and let me know if you continue to see failures. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted June 1, 2013 Share Posted June 1, 2013 Hmm, the more I look at this - the more oddities I see. root@vm1 [~]# whois google.com -h whois.crsnic.net [Querying whois.crsnic.net] [whois.crsnic.net] Whois Server Version 2.0 Domain names can now be registered with many different competing registrars. Go to http://registrar.verisign-grs.com/whois/ for detailed information. GOOGLE.COM GOOGLE.COM To single out one record, look it up with "xxx", where xxx is one of the of the records displayed above. If the records are the same, look them up with "=xxx" to receive a full display for each record. # whois google.com [Querying whois.verisign-grs.com] [whois.verisign-grs.com] Whois Server Version 2.0 Domain names can now be registered with many different competing registrars. Go to http://registrar.verisign-grs.com/whois/ for detailed information. No match for domain "GOOGLE.COM". These two reference the inability for these whoisservers to find ownership of that domain, or it's existence. However re-running the command gives what we all expect - that it's currently registered. A quick loop shows it returning as registered & as not registered in short spans from each other: # while true ; do date ; whois google.com|egrep 'No match for domain|Expires on' ; sleep 1 ; done Sat Jun 1 10:48:37 EDT 2013 No match for domain "GOOGLE.COM". Sat Jun 1 10:48:38 EDT 2013 No match for domain "GOOGLE.COM". Sat Jun 1 10:48:39 EDT 2013 No match for domain "GOOGLE.COM". Sat Jun 1 10:48:40 EDT 2013 Expires on..............: 2020-09-13. Sat Jun 1 10:48:42 EDT 2013 Expires on..............: 2020-09-13. Sat Jun 1 10:48:43 EDT 2013 Sat Jun 1 10:48:45 EDT 2013 Sat Jun 1 10:48:46 EDT 2013 No match for domain "GOOGLE.COM". Sat Jun 1 10:48:47 EDT 2013 No match for domain "GOOGLE.COM". Sat Jun 1 10:48:48 EDT 2013 There seems to be inconsistencies with whois providers returning consistent data. 0 Quote Link to comment Share on other sites More sharing options...
rsearley Posted June 1, 2013 Author Share Posted June 1, 2013 The last hour or so, random tests seem to have worked, i will keep an eye out, possible the a different whois.. And report back 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted June 1, 2013 Share Posted June 1, 2013 I'm able to record inconsistencies with monkmonitor.com too. Seems to be less frequent than crsnic.net however. Definitely need to get to the bottom of this. This is a good resource for whois servers as well: http://www.nirsoft.net/whois_servers_list.html 0 Quote Link to comment Share on other sites More sharing options...
searley Posted June 1, 2013 Share Posted June 1, 2013 reported here http://forum.whmcs.com/showthread.php?73951-Domain-checker-issue regards 0 Quote Link to comment Share on other sites More sharing options...
rsearley Posted June 1, 2013 Author Share Posted June 1, 2013 I am facing this same issue. Which whois server is reliable to use?(any recommendation?) Ive a horrible feeling its probably a communication error between the different registries, so none will be reliable.. But these errors normally get fixed quite quickly as it will have and affect on every company dealing with domains not just whmcs users.. Atleast i hope thats the case 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted June 2, 2013 Share Posted June 2, 2013 Ive a horrible feeling its probably a communication error between the different registries, so none will be reliable.. But these errors normally get fixed quite quickly as it will have and affect on every company dealing with domains not just whmcs users.. Atleast i hope thats the case It seems to be isolated to .com, .net, and .org - that I've found thus far. It's definitely not an issue with the software as it occurs simply using the `whois` command. That being said, it is something I feel a solution should be found for if this ever occurs again. If I find anything else out, I'll update this thread. 0 Quote Link to comment Share on other sites More sharing options...
stormy Posted June 2, 2013 Share Posted June 2, 2013 It's still happening. Is there any official word on the problem from Verisign or whoever? 0 Quote Link to comment Share on other sites More sharing options...
ebmocwen Posted June 2, 2013 Share Posted June 2, 2013 Hi, Over the last 24 hours my WHMCS availability checker is occasionally returning "No Match" for .COM domains that are in fact registered. This is allowing clients to register domains that are unavailable. Is anyone else experiencing this problem? If I do a whois check for "gbp.com" around one third of the time it is coming up as available. The only thing I have done recently is applied the 5.1.6 and 5.1.7 patches. Any ideas would be most gratefully received! Thank you in advance. 0 Quote Link to comment Share on other sites More sharing options...
ebmocwen Posted June 2, 2013 Share Posted June 2, 2013 Additional, here is a copy of the outpout from the server console, completely bypassing WHMCS: [root@server]# whois gbp.com [Querying whois.verisign-grs.com] [whois.verisign-grs.com] Whois Server Version 2.0 Domain names can now be registered with many different competing registrars. Go to http://registrar.verisign-grs.com/whois/ for detailed information. No match for domain "GBP.COM". >>> Last update of whois database: 2013-06-02T11:22:34Z <<< 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 2, 2013 Share Posted June 2, 2013 Additional, here is a copy of the outpout from the server console, completely bypassing WHMCS: [root@server]# whois gbp.com [Querying whois.verisign-grs.com] [whois.verisign-grs.com] Whois Server Version 2.0 Domain names can now be registered with many different competing registrars. Go to http://registrar.verisign-grs.com/whois/ for detailed information. No match for domain "GBP.COM". >>> Last update of whois database: 2013-06-02T11:22:34Z <<< http://whois.domaintools.com/gbp.com ' [h=2]This domain name is not registered'[/h] 0 Quote Link to comment Share on other sites More sharing options...
atlanticadigital Posted June 2, 2013 Share Posted June 2, 2013 Is there any way to solve this problem? Any official word? 0 Quote Link to comment Share on other sites More sharing options...
ebmocwen Posted June 2, 2013 Share Posted June 2, 2013 If only GBP.COM really was available to register! I've had clients purchase this domain twice from me in the last 24 hours LOL! Using WHOIS just is not reliable enough, I asked a little while back if we could bypass the WHOIS function so we could use the OpenSRS / Nominet availability checkers... Does anyone have a workaround while this problem is ongoing? 0 Quote Link to comment Share on other sites More sharing options...
VicToMeyeZR Posted June 2, 2013 Share Posted June 2, 2013 I agree. I have had a couple clients i had to refund and explain what happened to the last few days because of it also. 0 Quote Link to comment Share on other sites More sharing options...
away Posted June 2, 2013 Share Posted June 2, 2013 I have some problem too, sometime .com and .net registered domain always avaliable when check. I check in other provider use WHMCS have some problem, what whois server stable for .com and .net domain ...? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted June 2, 2013 Share Posted June 2, 2013 I've merged this forum post into an already existing one. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 2, 2013 Share Posted June 2, 2013 using http://registrar.verisign-grs.com/webwhois-ui/index.jsp i checked verisign-grs.com and guess what No match for domain "VERISIGN-GRS". 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted June 2, 2013 Share Posted June 2, 2013 Unfortunately the ICANN/IANA officers are closed for the weekend - I'll give them a call Monday morning and see if I can find anything out. 0 Quote Link to comment Share on other sites More sharing options...
sahostking Posted June 2, 2013 Share Posted June 2, 2013 We deal with quite a lot of domain registrations for large resellers of ours, we've had to refund many clients due to this. Any help would be great. Thanks Chris for the updates this far. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted June 2, 2013 Share Posted June 2, 2013 Yeah it's a very unfortunate problem. One WHMCS users who also deals with a large number of domain registations stated they've disabled .com,.net, etc until the problem is resolved. While that's also unfortunate as it's potentially a lost sale, it's also not a potential upset customer or charge back. Something to consider during this period. If any finds a suitable whois or more information - please share. 0 Quote Link to comment Share on other sites More sharing options...
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