akboselk Posted May 26, 2013 Share Posted May 26, 2013 Hi I have successfully upgrded to WHMCS ver 5.2.5 After the upgrade my Admin Password Not accepted . What can I do to it 0 Quote Link to comment Share on other sites More sharing options...
Alex - Arvixe Posted May 26, 2013 Share Posted May 26, 2013 Which version did you upgrad from? You can use the password reset option in the admin login page. If you have this disabled you can follow these instructions to reset your password: http://docs.whmcs.com/FAQs#Reset_Administrator_Password 0 Quote Link to comment Share on other sites More sharing options...
akboselk Posted May 26, 2013 Author Share Posted May 26, 2013 (edited) I've upgraded from ver 5.17 Tried Pass reset, and it sent the Link to my email. But when Click on the Link (within 10 Minutes I clicked it) it says Invalid link or Link has expired Updated : followed the http://docs.whmcs.com/FAQs#Reset_Administrator_Password and still says Incorrect Password After that I revert to Ver 5.1.7 installation and restored the DB, It works fine Edited May 26, 2013 by akboselk 0 Quote Link to comment Share on other sites More sharing options...
cmo Posted May 26, 2013 Share Posted May 26, 2013 Hi, The same thing happened, exactly the same, upgraded from v5.1.7 to 5.2.5. Installation was successful. Then login to admin area was impossible; getting password reset in myphpadmin also did not work, neither the forget password. Had to revert to 5.1.7 and it is working fine. Now, how can I upgrade to 5.2.5? What went wrong? Cleaned the cache of the browser and also the /templates_c, same problem. Any advise? 0 Quote Link to comment Share on other sites More sharing options...
imaticon Posted May 27, 2013 Share Posted May 27, 2013 EXACTLY the same here. Looks like nobody from WHMCS has an explanation. I opened a ticket to get more information... 0 Quote Link to comment Share on other sites More sharing options...
imaticon Posted May 27, 2013 Share Posted May 27, 2013 Hi all Got answer from support. The upgrade from v5.1.6 or v5.1.7 to v5.2.5 fails due to an upgrade failure. Some database update sentences are not executed proberly. Solution: To resolve this, use a tool like phpMyAdmin to connect to your WHMCS database and run the following SQL query immediately prior to the upgrade: UPDATE tblconfiguration SET value='5.1.5' WHERE setting='Version'; You can then run the upgrade process and the upgrade to v5.2.5 should work correctly. Regards, Marco 0 Quote Link to comment Share on other sites More sharing options...
penguin Posted June 1, 2013 Share Posted June 1, 2013 It looks like many other SQL queries are not executed as part of this upgrade - just had the same thing myself going from 5.1.7 to 5.2.5, however the cart is broken now in the process. Awaiting a ticket update on a fix for this. 0 Quote Link to comment Share on other sites More sharing options...
imaticon Posted June 2, 2013 Share Posted June 2, 2013 hmmmm... Did you the recommended step which was provided by WHMCS? To resolve this, use a tool like phpMyAdmin to connect to your WHMCS database and run the following SQL query immediately prior to the upgrade: UPDATE tblconfiguration SET value='5.1.5' WHERE setting='Version'; If yes, please let me know to avoid wasting time with the planned upgrade from 5.1.7 to 5.2.5. Thanks, Marco 0 Quote Link to comment Share on other sites More sharing options...
penguin Posted June 2, 2013 Share Posted June 2, 2013 Personally I hadn't done that as it's not part of the official documentation and to be fair, how much searching around should you need do to see if a release doesn't work? I'd purposely left it long enough to get most of the 5.2.x issues out of the way anyway. I'm also quite surprised that they've still not addressed this in the 5.2.5 download so it doesn't cause the same issue for anyone else, despite knowing the problem. To save reverting everything, I ended up running all of the differential SQL queries up to 5.2.5 from the install folder to manually upgrade the database, which Support have now confirmed would be the correct course of action. I'd like to see this addressed properly though and if anyone else has the same problem in the meantime, the fix is as above. 0 Quote Link to comment Share on other sites More sharing options...
imaticon Posted June 2, 2013 Share Posted June 2, 2013 Thanks for sharing your experiences. 0 Quote Link to comment Share on other sites More sharing options...
webempresa Posted June 2, 2013 Share Posted June 2, 2013 Hi, We have the same problem, we hace opened the ticket FTF-237711 and no answer at the moment, we are wating 3 hours ago. Can anyone confirm if we execute the mysql updates of the directory install from our old version to the newest version the problem ire solved? Regards Lucas 0 Quote Link to comment Share on other sites More sharing options...
imaticon Posted June 3, 2013 Share Posted June 3, 2013 As per penguin's statement from above: To save reverting everything, I ended up running all of the differential SQL queries up to 5.2.5 from the install folder to manually upgrade the database, which Support have now confirmed would be the correct course of action. You can always revert should it not work as expected (if you have a backup...) Regards Marco 0 Quote Link to comment Share on other sites More sharing options...
webempresa Posted June 3, 2013 Share Posted June 3, 2013 Hi, I solved executing all the sql files from directory install from our latest version to 5.2.5 and now works. The only problem is we need to see every sentence to check if it has been executed previously with the upgrade process of the install.php or not. We see we don't have the new tables and some modifications. Is a problem of the actual version 5.2.5, we have the same problem in other installation 15 days ago and whmcs.com support department was correct but I don't know how, now I think they was executed the upgrades of install/*.sql from the latest version we have to the new like we make now. Regards Lucas 0 Quote Link to comment Share on other sites More sharing options...
penguin Posted June 3, 2013 Share Posted June 3, 2013 I did the same to double check - it's pretty quick though to go through phpMyAdmin and check if the changes have been applied already or not. Most of the differential SQL patches are only for the version number anyway following security fixes, etc and so these don't need to be applied if that is the only query present. As for backups, we certainly had these, however after all of the work that was done to upgrade templates, etc it would have been a shame to revert it all back again when it was a simple issue to address. I just wish that WHMCS would address this for others in the upgrade script. I'm glad though that I did address it myself as it was a day and a half for a response back to confirm that my changes were correct. 0 Quote Link to comment Share on other sites More sharing options...
artetatu Posted June 14, 2013 Share Posted June 14, 2013 how actually to fix this problem.. i did upgrade with the latest package but still got error.. then i did To resolve this, use a tool like phpMyAdmin to connect to your WHMCS database and run the following SQL query immediately prior to the upgrade: UPDATE tblconfiguration SET value='5.1.5' WHERE setting='Version'; it disn't work for me..i still got same error 0 Quote Link to comment Share on other sites More sharing options...
imaticon Posted June 14, 2013 Share Posted June 14, 2013 The solution says "immediately prior to the upgrade". Prior means "BEFORE" and not "AFTER" You did the SQL query after the upgrade. 0 Quote Link to comment Share on other sites More sharing options...
netwisp Posted July 22, 2013 Share Posted July 22, 2013 Thanks for the info. I ran into the same problem just now upgrading from 5.0.6. I just manually ran all the SQL updates myself and now its working. Its the constant sloppy work like this that I can't stand about WHMCS. This update issue should have been fixed months ago. Hal 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 23, 2013 WHMCS Support Manager Share Posted July 23, 2013 Hi, I'm pleased to advise that the issue with security patches not causing the upgrade script to run correctly is currently slated to be resolved in the upcoming v5.3 release. 0 Quote Link to comment Share on other sites More sharing options...
edvan.com.br Posted July 23, 2013 Share Posted July 23, 2013 Hi,I'm pleased to advise that the issue with security patches not causing the upgrade script to run correctly is currently slated to be resolved in the upcoming v5.3 release. Know to inform the release date of v5.3 stable? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted July 23, 2013 Share Posted July 23, 2013 Hello, We currently do not have a release date for 5.3 stable currently. The release date for 5.3 is pending it's public release to a private beta group, and internal review. Once that information is available, it will be publicly announced. 0 Quote Link to comment Share on other sites More sharing options...
mthosting Posted September 6, 2013 Share Posted September 6, 2013 (edited) is there any update to this problem? i've been running 5.2.5 5/20 and now i cannot logon **NVM same problem different cuase Edited September 6, 2013 by mthosting not related 0 Quote Link to comment Share on other sites More sharing options...
rob2 Posted September 21, 2013 Share Posted September 21, 2013 (edited) i upgrade from 5.1.9 to 5.2.4 or 5.2.5,all get the issue. Edited September 21, 2013 by rob2 0 Quote Link to comment Share on other sites More sharing options...
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