kpedana Posted April 7, 2013 Share Posted April 7, 2013 So I don't know if there's some holiday in the UK or something, but I've had a ticket in for 4 days now (since the 4th) and no response. I can't blame other customers for not responding to a post I made in the client discussion sub-forum but even simple yes/no responses to my thread/ticket from support would be a start. I like the product, I really do but I feel as though once you pay for it support seems to be very lacking... :-/ 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Chris Posted April 7, 2013 Share Posted April 7, 2013 Hello, What's your ticket number? I see no ticket that in the queue that hasn't been answered for four days. 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted April 7, 2013 Share Posted April 7, 2013 Linking related thread here: Few questions regarding integration with WHM and eNom - WHMCS Forums 0 Quote Link to comment Share on other sites More sharing options...
kpedana Posted April 7, 2013 Author Share Posted April 7, 2013 Hello, What's your ticket number? I see no ticket that in the queue that hasn't been answered for four days. Hey Chris, PFY-967553, 05/04/2013 21:41. I didn't mean to bring this into the light, but yea I was worried about support. :-/ 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 8, 2013 Share Posted April 8, 2013 05/04/2013 21:41. That's 2 days. 0 Quote Link to comment Share on other sites More sharing options...
kpedana Posted April 8, 2013 Author Share Posted April 8, 2013 That's 2 days. UK time possibly... It's the 7th here, 4, 5, 6, 7. 4 Days. EDIT: Blah, you are correct sir. Silly D/M/Y format. Sorry. Apparently I thought it was May as well. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted April 8, 2013 Share Posted April 8, 2013 Even so, from the 4th to the 5th is not 2 days, it's one. You don't count the first day as a day.... 0 Quote Link to comment Share on other sites More sharing options...
Infopro Posted April 8, 2013 Share Posted April 8, 2013 Hey Chris, PFY-967553, 05/04/2013 21:41. I didn't mean to bring this into the light, but yea I was worried about support. :-/ On a side note, you posted back to that ticket twice, on Saturday. It's been my experience that once you've opened a ticket, to leave it untouched until replied to by Technical Support. Same goes for your post on the forums I think. Linking related thread here:Few questions regarding integration with WHM and eNom - WHMCS Forums Many of those questions are of a general nature (not technical related exactly) that might be best posted here on the forums, some of the answers are already posted here too I bet. 0 Quote Link to comment Share on other sites More sharing options...
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