cenourinha Posted July 19, 2012 Share Posted July 19, 2012 Hi there, I would like to report a bug that we have found in the Mass Mail Tool functionality on the last WHMCS version. We want to send an e-mail to all active customers, but after we filter the customers, fill the newsletter content area text and then click on the "Send Message" button, it instantly shows the message "Email Sending Completed" without even running the loop for mail sending to each customer. We would like to know if other WHMCS users are able to reproduce this bug. There is no problem with the mail server or configuration, as the notification mails (domain expired, new account details, suspension notification, etc) are being sent without any problems. Best regards, Teotónio Ricardo 0 Quote Link to comment Share on other sites More sharing options...
cenourinha Posted July 19, 2012 Author Share Posted July 19, 2012 I activated the Mode Debug and SQL Errors and was able to sent the e-mail normally. Don't know if there was some file cached that was generating the problem. Is there any way i can test this without sending e-mails to customers? Like a "fake" sending? 0 Quote Link to comment Share on other sites More sharing options...
intellithreatWHMC Posted January 22, 2013 Share Posted January 22, 2013 Just noticed this after our most recent upgrade as well. Selected Clients->Products/Services->Shared Hosting Selected Active clients and all for a particular server, and hit Search. Selected ALL clients and then at the bottom selected "With Selected Send Message" Next screen (for composing the message) comes up and says: No Recipients The criteria selected for this email has resulted in no recipients which means it cannot be sent So, it is NOT passing the receipients to the next screen. This used to work fine, as we use it all the time. Only since our most recent upgrade did it stop functioning. 0 Quote Link to comment Share on other sites More sharing options...
intellithreatWHMC Posted January 22, 2013 Share Posted January 22, 2013 FYI: We are running 5.1.3. Just noticed this after our most recent upgrade as well. Selected Clients->Products/Services->Shared Hosting Selected Active clients and all for a particular server, and hit Search. Selected ALL clients and then at the bottom selected "With Selected Send Message" Next screen (for composing the message) comes up and says: No Recipients The criteria selected for this email has resulted in no recipients which means it cannot be sent So, it is NOT passing the receipients to the next screen. This used to work fine, as we use it all the time. Only since our most recent upgrade did it stop functioning. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 23, 2013 WHMCS Support Manager Share Posted January 23, 2013 Hi, Please open a ticket and we can provide a Mass Mail fix for this. 0 Quote Link to comment Share on other sites More sharing options...
largeservers Posted February 7, 2013 Share Posted February 7, 2013 I opened up a ticket 2 days ago on this bug however your support team doesn't seems to be aware of the current issue. 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted March 27, 2013 Share Posted March 27, 2013 (edited) Hi there, I would like to report a bug that we have found in the Mass Mail Tool functionality on the last WHMCS version. We want to send an e-mail to all active customers, but after we filter the customers, fill the newsletter content area text and then click on the "Send Message" button, it instantly shows the message "Email Sending Completed" without even running the loop for mail sending to each customer. We would like to know if other WHMCS users are able to reproduce this bug. There is no problem with the mail server or configuration, as the notification mails (domain expired, new account details, suspension notification, etc) are being sent without any problems. Best regards, Teotónio Ricardo I am having this same issue in version 5.1.5. It will not send my email that I loaded from a template. Also, the "Message Preview" button does not work anymore. Sean Edited March 27, 2013 by SeanP 0 Quote Link to comment Share on other sites More sharing options...
SeanP Posted March 28, 2013 Share Posted March 28, 2013 Okay, we figured out why this issue occurs. The email template we were using (one we created) was full HTML and had a couple places where the background images didn't have full URL paths to them. So, apparently the Mass Mail Tool is parsing the email, and if images do not have full URL paths (a couple we overlooked had relative paths), it does as described: "instantly shows the message "Email Sending Completed" without even running the loop for mail sending to each customer." Once we corrected the image paths, with full URLs to the images, the email sent properly. There needs to be an error message that displays, or some way of knowing you have a parsing error with your email. As it is now, it just says "Email Sending Completed" without actually sending the email. Sean 0 Quote Link to comment Share on other sites More sharing options...
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