wildman Posted July 13, 2012 Share Posted July 13, 2012 I have been a customer of WHMCS for 2-3 years now. I have not had any problems with support until recently. The past week or two I have been unable to log in to my account at whmcs.com I submit a ticket you say I got an email which I have not and then I open a new ticket and you demand my information for verification. WTF????? I can totally understand if this is a new account BUT IT IS NOT. I WANT ACCESS NOW SO I CAN DOWNLOAD THE PATCH!!!!! I AM LOSING MY PATIENCE WHMCS! WHY ARE YOU MAKING THIS SO HARD ON A LONG TIME CUSTOMER? 0 Quote Link to comment Share on other sites More sharing options...
mrcool Posted July 13, 2012 Share Posted July 13, 2012 Did you check your junk mail ? Did you know there system keeps logs of the emails they sent out they use the same system we do if not a bit more modded but still.. Think simple.. If you use third party program to check you email go to the site directly and check your emails spam box.. 0 Quote Link to comment Share on other sites More sharing options...
TommyK Posted July 13, 2012 Share Posted July 13, 2012 This is probably extra security measures to protect you as an aftermath of the semi recent hacking incident. You would probably get more sympathy if you toned it down a bit. 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 13, 2012 Author Share Posted July 13, 2012 TONE IT DOWN? I have been dealing with this for over a week. I have sent a few tickets and opened things on the forum. If your system was having issues and you could not access the update what would you do? IM VERY UPSET AT WHMCS! THEIR SUPPORT IS UNCALLED FOR! 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 13, 2012 Share Posted July 13, 2012 (edited) TONE IT DOWN? I have been dealing with this for over a week. I have sent a few tickets and opened things on the forum. If your system was having issues and you could not access the update what would you do? IM VERY UPSET AT WHMCS! THEIR SUPPORT IS UNCALLED FOR! their support system works the same as all WHMCS users. if you keep opening multiple tickets or keep updated tickets, these are pushed further down the waiting list, also when a new version is released support is always slower. patience is the name of the game. your OTT rants will get peoples backs up Edited July 13, 2012 by easyhosting typo 0 Quote Link to comment Share on other sites More sharing options...
mrcool Posted July 13, 2012 Share Posted July 13, 2012 TONE IT DOWN? I have been dealing with this for over a week. I have sent a few tickets and opened things on the forum. If your system was having issues and you could not access the update what would you do? IM VERY UPSET AT WHMCS! THEIR SUPPORT IS UNCALLED FOR! Relax double check your spam or junk just to make sure.. in the tickets make sure the be specific it helps out alot more when trying to solve issues..I do agree with easyhosting though on opening up a couple tickets will just pro long your waiting period.. 0 Quote Link to comment Share on other sites More sharing options...
TommyK Posted July 13, 2012 Share Posted July 13, 2012 TONE IT DOWN? I have been dealing with this for over a week. I have sent a few tickets and opened things on the forum. If your system was having issues and you could not access the update what would you do? IM VERY UPSET AT WHMCS! THEIR SUPPORT IS UNCALLED FOR! Well, yelling and screaming in here as well as the magically poor topic title is not really going to help you. It was just a friendly suggestion so you wouldn't be remembered as the annoying prick in whmcs customer forums. You know, there population in this forum is far more customers than staff. Screaming at people who aint done you harm is kinda counter productive. IMHO. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 13, 2012 WHMCS Support Manager Share Posted July 13, 2012 Hi, Please continue to work with our sales team to restore access to your account. The fact you are not emailing from the address registered to your account means we need to perform these additional checks for everyone's security. Thread title changed to something more descriptive. 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 15, 2012 Author Share Posted July 15, 2012 I still dont have this information! I need access now! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 16, 2012 WHMCS Support Manager Share Posted July 16, 2012 Hi, Please advise the Ticket ID you've been speaking to our staff in and I'll take a look. 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 17, 2012 Author Share Posted July 17, 2012 (edited) I have sent a few tickets, sent you a pm through the forums and still cant hear from you? I need to get this done please do the right thing! You should be happy im not asking for a free month since it seems it is going to take a month dealing with whmcs.com just so i can upgrade! Im not happy and all im asking for is access to my whmcs.com account! That is all!!!!!!!!!!!!!! *EDIT* I checked spam filters etc for support@whmcs.com and it is fine so if your emailing it is not coming through. ALL I WANT is the password for my account at WHMCS.com "SERIOUSLY". I have never had issues like this with WHMCS before so it is not like im creating the problem. I simply want a resolution FAST... PLEASE! Thanks! Edited July 17, 2012 by wildman 0 Quote Link to comment Share on other sites More sharing options...
b0r3d Posted July 17, 2012 Share Posted July 17, 2012 I believe he is in Boston so you won't get a response from him as quickly. PM John, he could help i'm sure. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 17, 2012 Share Posted July 17, 2012 contact WHMCS sales to sort this out https://www.whmcs.com/members/submitticket.php?step=2&deptid=5 they will be able to reset your password. Matt is in Boston at Hosting Con with cPanel 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 17, 2012 Author Share Posted July 17, 2012 I have contacted WHMCS sales several times. I do not have a junk mail box with my system. Also, I have PMd John. WHY CAN'T I GET SOME FREAKING HELP HERE? 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 17, 2012 Share Posted July 17, 2012 WHY CAN'T I GET SOME FREAKING HELP HERE? AS YOU LIKE SHOUTING I WILL SHOUT BACK AT YOU. BECAUSE WE ARE ALL NOT WHMCS STAFF AND DONT HAVE ACCESS TO WHMCS MAIN SYSTEM contact sales using the same email address you used to sign up with WHMCS as this will locate your account on their system. no one of this COMMUNITY forum can give you access as we are all WHMCS customers just like you. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Mark Posted July 17, 2012 Share Posted July 17, 2012 Hi As John requested earlier: Please advise the Ticket ID you've been speaking to our staff in and I'll take a look So can you please advise the ticket number? Thanks 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted July 18, 2012 WHMCS Support Manager Share Posted July 18, 2012 Hi, You claim to have opened multiple tickets with us, but you still haven't advised any of the Ticket IDs in the PM or this thread. Please provide the requested information so we can assist you. 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 20, 2012 Author Share Posted July 20, 2012 Do i have to cuss to get some f(((((ing support whmcs???? I am sick and tired of this ****!!!!!!!!!!!! Contact me now, i mean it god damn it!!!! I have waited weeks for support!!!!!!!!!!!! contact me now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 20, 2012 Author Share Posted July 20, 2012 (edited) John, I already PM'd you the ticket id's. I then sent you a pm a day or so later to email me directly. NONE OF WHICH YOU HAVE DONE. I HAVE CONTACTED WHMCS WITH ID VERIFICATION. IF YOU WOULD JUST RESPOND IF I OPENED A TICKET ALL OF THIS WOULD HAVE BEEN AVOIDED. I AM NOT LOOKING TO STIR UP TROUBLE AS I NEVER HAVE BEFORE BUT I DONT NEED TO BE NICE WHEN IVE BEEN NICE WAITING DAYS FOR A RESOLUTION! Most recent submitted tickets: Ticket ID: 387273 Ticket ID: 426317 Ticket ID: 755937 Ticket ID: 843122 There are others too. The bottom one is from like 9 days ago. Then I created this thread like a week ago. Edited July 20, 2012 by wildman 0 Quote Link to comment Share on other sites More sharing options...
wildman Posted July 20, 2012 Author Share Posted July 20, 2012 Most recent submitted tickets: Ticket ID: 387273 Ticket ID: 426317 Ticket ID: 755937 Ticket ID: 843122 There are others too. The bottom one is from like 9 days ago. Then I created this thread like a week ago. 0 Quote Link to comment Share on other sites More sharing options...
jin Posted July 20, 2012 Share Posted July 20, 2012 I have to agree Zactive, I submitted what should have been a simple domain issue and had 1 useless response, I responded right away hoping they would follow up and nope nill. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 20, 2012 Share Posted July 20, 2012 do members think abuse like this will get them anyway with this community. 0 Quote Link to comment Share on other sites More sharing options...
cenourinha Posted July 20, 2012 Share Posted July 20, 2012 Well, i think it's a great idea to open multiple tickets when you already know that WHMCS Support Team have more than 500 mails in queue.... not! 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted July 20, 2012 Share Posted July 20, 2012 Well, i think it's a great idea to open multiple tickets when you already know that WHMCS Support Team have more than 500 mails in queue.... not! i agree, especially when Matt and the team are always telling us that opening multiple tickets and even adding to open tickets pushes you down the queue and then to come on the community forum with abuse becuase your ticket is not answered as if you are the only one with tickets (i have reported the OPs abuse) 0 Quote Link to comment Share on other sites More sharing options...
cenourinha Posted July 20, 2012 Share Posted July 20, 2012 Maybe this was the reason you didn't received any reply from WHMCS? You always need to use the client e-mail address that you specified in the sign-up to get your request authenticated... http://forum.whmcs.com/showthread.php?51162-Reset-my-login-details By the way: I would seriously recommend you to read something about Netiquette... 0 Quote Link to comment Share on other sites More sharing options...
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