webfutura Posted May 22, 2012 Share Posted May 22, 2012 Following on from the compromise yesterday, I have tried to do a password reset, as having changed my password as instructed, the WHMCS client area will not let me in with the new password (possibly a typo though). In any case, having requested a password reset a couple of times, and also submitting a support ticket directly to WHMCS via their sales support (as I cant login to my account to send one from there) no emails are forthcoming to start the password reset or an acknowledgement of the support ticket. Could WHMCS have a look at this with great urgency and let us know why the password reset emails arent coming through? 0 Quote Link to comment Share on other sites More sharing options...
zomex Posted May 22, 2012 Share Posted May 22, 2012 Are you 100% sure that you used the right email for the password reset? You could always search for the welcome email on all emails you use. The reason I ask is because most people rarely need to login to the client area normally so it may be easy to forget which email was used. 0 Quote Link to comment Share on other sites More sharing options...
ihttp Posted May 22, 2012 Share Posted May 22, 2012 If you have any doubt's about a typo you need to ensure you are sorting this first of all. The services WHMCS use have been getting attacked by a DDoS most of the day, I would suggest WHMCS may be slightly busy building the new cluster he is working on. I've been able to reset my password with no issues today as a precaution so i'd highly doubt the server being re-compromised for just one email. 0 Quote Link to comment Share on other sites More sharing options...
jts_01 Posted May 22, 2012 Share Posted May 22, 2012 I'm having the same problem with the whmcs client area password reset not working and my installation is saying "License Invalid" 0 Quote Link to comment Share on other sites More sharing options...
pierre Posted May 22, 2012 Share Posted May 22, 2012 I can go until the pw change form, but on submitting it seems to time out. It must have been a horrible day for WHMCS to whom I extend my sympathy, but on follow up I can see all details about the culprit seem to be at large too. Payback time. 0 Quote Link to comment Share on other sites More sharing options...
MH-Stefan Posted May 26, 2012 Share Posted May 26, 2012 Same issue here. I've changed my password the day after the attack, was able to login with it that day, but now it suddenly doesn't work. Tried to reset the password, but the password reset email doesn't arrive. 0 Quote Link to comment Share on other sites More sharing options...
ProHostGold Posted May 26, 2012 Share Posted May 26, 2012 Same issue here. I've changed my password the day after the attack, was able to login with it that day, but now it suddenly doesn't work. Tried to reset the password, but the password reset email doesn't arrive. Same here. 0 Quote Link to comment Share on other sites More sharing options...
wizzerd Posted May 26, 2012 Share Posted May 26, 2012 Same here. Email never arrives. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted May 26, 2012 WHMCS CEO Share Posted May 26, 2012 A lot of users have been able to successfully reset their passwords so far, and it does seem to be working ok from here right now in testing, so please double check spam folders and that our domain is whitelisted for your email. Matt 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted May 26, 2012 Share Posted May 26, 2012 I can 100% confirm i used the link to change password last night and just tried to login today and logged in without any issue. 0 Quote Link to comment Share on other sites More sharing options...
ProHostGold Posted May 26, 2012 Share Posted May 26, 2012 I can 100% confirm i used the link to change password last night and just tried to login today and logged in without any issue. Yes the link works but no email received. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted May 26, 2012 Share Posted May 26, 2012 Yes the link works but no email received. well we received the email. this sounds like you gave a wrong email or your filter has blocked the emails from WHMCS 0 Quote Link to comment Share on other sites More sharing options...
ProHostGold Posted May 26, 2012 Share Posted May 26, 2012 well we received the email. this sounds like you gave a wrong email or your filter has blocked the emails from WHMCS No gave correct email, and WHMCS is not blocked otherwise I would not have received any invoices. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted May 26, 2012 Share Posted May 26, 2012 No gave correct email, and WHMCS is not blocked otherwise I would not have received any invoices. if your using an email client ( outlook etc.) then check the webmail for the email address as some emails will show up in webmail but for some reason do not get through to an email client 0 Quote Link to comment Share on other sites More sharing options...
multisoft Posted May 26, 2012 Share Posted May 26, 2012 it'll take time to receive it. i waited 8 hours to get the confirmation link from them, and i've to wait again to get the new password 0 Quote Link to comment Share on other sites More sharing options...
ProHostGold Posted May 26, 2012 Share Posted May 26, 2012 it'll take time to receive it. i waited 8 hours to get the confirmation link from them, and i've to wait again to get the new password This much more likely then outlook not seeing an emails but webmail can, that's not an issue I've ever seen. 0 Quote Link to comment Share on other sites More sharing options...
multisoft Posted May 26, 2012 Share Posted May 26, 2012 I'm not new to this, as i said i received it almost 8 hours after i requested the new password and since 5 hours earlier, i'm still waiting for the password that should be sent after visiting the first link that WHMCS provide to my email. 0 Quote Link to comment Share on other sites More sharing options...
BobC Posted May 26, 2012 Share Posted May 26, 2012 I reset my password right after I determined my data was indeed compromised. I logged into the Client Portal and changed it there. Then, WHMCS reset all the passwords and I had to request another new one and it worked right away, I logged in, and changed to a new password (very secure one). It would have been nice if Matt and company could have at least checked to see if passwords were already changed after the compromise before resetting again. This is not a complaint, just an observation. 0 Quote Link to comment Share on other sites More sharing options...
smorkin Posted May 27, 2012 Share Posted May 27, 2012 (edited) I'm not new to this, as i said i received it almost 8 hours after i requested the new password and since 5 hours earlier, i'm still waiting for the password that should be sent after visiting the first link that WHMCS provide to my email. Hi, multisoft Turn off Callouts in EXIM. Main*>>*Service Configuration*>>*Exim Configuration Manager Peace! BTW, I would love if we could delete or achieve the emails in our clientarea, That option would be a security Bonus Edited May 27, 2012 by smorkin added copy 0 Quote Link to comment Share on other sites More sharing options...
thuekx Posted May 27, 2012 Share Posted May 27, 2012 i have a same issue,, i dont received any email after visit a link to reset password,, it said successfully but there is no email received with a new password... 0 Quote Link to comment Share on other sites More sharing options...
thuekx Posted May 27, 2012 Share Posted May 27, 2012 sowry i do that again and i received a new password... maybe its just a delay.. 0 Quote Link to comment Share on other sites More sharing options...
Sp0tteh Posted May 28, 2012 Share Posted May 28, 2012 I have also reset my password and received the "To reset your password, please visit the url below:" email within 1 min. However its now been 30 minutes and still havn't received the new password?? I need to download the latest source however can't without a password 0 Quote Link to comment Share on other sites More sharing options...
desynced Posted May 28, 2012 Share Posted May 28, 2012 Same problem here. Reset password and no email is coming (at least for 20+ minutes now). But I'll wait longer. 0 Quote Link to comment Share on other sites More sharing options...
VicToMeyeZR Posted May 28, 2012 Share Posted May 28, 2012 email not coming on mine. Guess I will wory about paying them when its fixed. "just because some people get it doesn't mean it works 100%". I have got ALL my invoices in the past, so there should not be an email issue. 0 Quote Link to comment Share on other sites More sharing options...
desynced Posted May 28, 2012 Share Posted May 28, 2012 (edited) 8 hours later, I have not received any emails and I did the password reset twice last night. Checked spam folders, nothing but Russian pill spammers in there. Getting all other emails just fine. I know Matt has been changing servers, etc, for WHMCS, but is anyone sure the new IP address for the forums isnt on any of the major blacklists? (SpamCop, etc) If so, now I can see why I'm not getting any of the emails. Edited May 28, 2012 by desynced 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.