john_h Posted May 20, 2012 Share Posted May 20, 2012 According to the Live Help Addon documentation, the login details for WHMCS and Live Help should be the same: Please Note: The live chat admin/operator login shares it's auth data with WHMCS and so you will be able to login to the live chat system using the same username & password as you use for WHMCS. However, all staff/admin accounts created in WHMCS is not working. The modules/livehelp/log/ERRORLOG.txt shows these lines: 2012-05-20 02:24:42 PHP Notice: Undefined variable: localdata modules/livehelp/xml/WebService.php at line 0 (Debug Trace: userErrorHandler() at line 0 within modules/livehelp/xml/WebService.php) Anyone have any idea what the problem is? Thanks in advance 0 Quote Link to comment Share on other sites More sharing options...
lukewd Posted June 7, 2013 Share Posted June 7, 2013 did you solve this? i have the same problem. 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 7, 2013 Share Posted June 7, 2013 Have you submitted a ticket to WHMCS or stardevelop. I find it is better to get support from stardevelop direct. Also i set up a separate admin user for my live chat and never use the my WHMCS login detail for livehelp 0 Quote Link to comment Share on other sites More sharing options...
bear Posted June 8, 2013 Share Posted June 8, 2013 Undefined variable: localdata modules/livehelp/xml/WebService.php That doesn't look like a username/password issue to me. More like a missing file or bad path? 0 Quote Link to comment Share on other sites More sharing options...
c0p6 Posted June 8, 2013 Share Posted June 8, 2013 +1 i just buy module live chat and my error its "503 no license availiables" . 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 8, 2013 Share Posted June 8, 2013 +1 i just buy module live chat and my error its "503 no license availiables" . did you buy from WHMCS, if so open a ticket and make sure it is linked to your WHMCS licence 0 Quote Link to comment Share on other sites More sharing options...
c0p6 Posted June 8, 2013 Share Posted June 8, 2013 yep buy with whmcs ,ticket open . I think everything works great ! just login admin do not seem to be worked (with a support admin login registered in whmcs or superadmin) with software error is "503 license invalid" thanks for your reply . 0 Quote Link to comment Share on other sites More sharing options...
c0p6 Posted June 9, 2013 Share Posted June 9, 2013 after 2 day without any help and crash mysql, i have removed the chat and i wait for requests cancellations . 503 my license not created . 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted June 9, 2013 Share Posted June 9, 2013 after 2 day without any help and crash mysql, i have removed the chat and i wait for requests cancellations .503 my license not created . had you tried asking stardevelop if they had a solution, as sometimes they can provide solutions as they are the developers of the live chat 0 Quote Link to comment Share on other sites More sharing options...
c0p6 Posted June 9, 2013 Share Posted June 9, 2013 too late cancellation requested . thanks annyway for your reply . 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 11, 2013 WHMCS Support Manager Share Posted June 11, 2013 Hi, For the record if anyone encounters this in future it suggests the live chat addon files have not been fully uploaded. So it would be worth re-uploading all the files ensuring they upload successfully. 0 Quote Link to comment Share on other sites More sharing options...
remalia Posted June 16, 2013 Share Posted June 16, 2013 Hi,For the record if anyone encounters this in future it suggests the live chat addon files have not been fully uploaded. So it would be worth re-uploading all the files ensuring they upload successfully. Re-uploaded all files... but same problem here. As I see from the database is not a username/password problem. There is something wrong with the xml/WebService.php file or the modules/livehelp/include/version.php file. 0 Quote Link to comment Share on other sites More sharing options...
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