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What to do if money received but WHMCS did not register domain automatically...


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I have namecheap setup as the registrar but after my client made payment for web hosting and domain name, it did not register the domain name through WHMCS... may I know what goes wrong in this case? Below is some of my observations:


1. WHMCS went ahead and created a cpanel account with the username and password but the domain name has not been registered..


2. The last activity done by WHMCS is "Running Module Create on Payment".


I manually login to whmcs and register the domain name and it went through without any errors... can someone please advise if there is any thing I need to do in this case to automate the process?

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Do you have the right registrar set for that domain type ?

What happens when you manually click "register" ?

What have you set for automation options ?




Yes, I have set Namecheap as the registrar for that domain type - .com


When I click register in WHMCS, it went through successfully.


I set set up the module when payment received.


Anything else I need to do? Any help will be appreciated, thank you.

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