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creating accounts


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  • WHMCS Support Manager

There are two possible causes for this:


1. The login details under Setup > Servers > Edit are incorrect. Please ensure you are using either the username + access hash combination or the username + password combination and that the login details are correct.


2. The Brute Force Protection settings are preventing WHMCS from creating/suspending/terminating accounts via the cPanel API. Please adjust the BFP settings in WHM.

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