dmorganhenley Posted March 27, 2011 Share Posted March 27, 2011 I originally set up WHMCS in an addon domain in my HostGator reseller account. It went smooth as silk, no problems. I later decided to move the addon domain to its own account and acquire a dedicated IP. I backup all of my files from the domain that had the WHMCS installation, my WordPress db and my WHMCS db. naively believing it would only require uploading the files to the new CPanel and databases. After uploading and such, I was not able to get anything except a blank page, or a blank page with the Powered by WHMCompleteSolution link and the "You are logged in as....". I contacted Support and got the lowdown on turning on error messaging and have done so in both my php.ini and my whmcs configuration.php files. Support also adjusted for my new IP and Valid Directory, and HostGator requested my IP be whitelisted. That is when we found that ioncube was not enabled in the new account. Why it was with the reseller account and not the shared hosting account, don't know, guess it doesn't matter. Got ioncube setup, but I am still getting a blank page, now with no error message. After the original support ticket went back and forth a half dozen times, support's last reply was for me to make sure the templates_c directory was read/write by all and if this didn't resolve the problem, visit the forum or read the documentation. Couldn't find any particularly helpful insight with the documentation, so here I am. Any ideas? 0 Quote Link to comment Share on other sites More sharing options...
Sitepearl Posted March 28, 2011 Share Posted March 28, 2011 By no error message, do you mean no PHP error on screen or did you check the apache log as well? I had this same issue a while back and it turned out to be a corrupt functions file. I just reuploaded the corrupt file and it worked great. 0 Quote Link to comment Share on other sites More sharing options...
dmorganhenley Posted March 29, 2011 Author Share Posted March 29, 2011 I am getting no PHP errors on the screen. I went to the error log in my CPanel and it was completely blank, should it be? I downloaded the apache log, but did not see anything that looked like an error. 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted March 29, 2011 Share Posted March 29, 2011 Can you supply your url to your site? If not can you PM it... its an interesting problem but probably a simple solution. 0 Quote Link to comment Share on other sites More sharing options...
dmorganhenley Posted March 31, 2011 Author Share Posted March 31, 2011 Can you supply your url to your site?If not can you PM it... its an interesting problem but probably a simple solution. I have been trying to respond to your last post, but, for some reason, they are not being displayed. Is there a rule against including URLs in replies? 0 Quote Link to comment Share on other sites More sharing options...
sparky Posted April 1, 2011 Share Posted April 1, 2011 There is a restriction.. certain number of posts required. you should be able to type it without the http:// 0 Quote Link to comment Share on other sites More sharing options...
dmorganhenley Posted April 1, 2011 Author Share Posted April 1, 2011 There is a restriction.. certain number of posts required.you should be able to type it without the http:// Thanks for help. Don't really know which URL would be best for troubleshooting. seo-expert-web-design-services.com/whmcs seo-expert-web-design-services.com/whmcs/thewhmcsboss/ On the bottom of this page, I have an Add To Cart button. seo-expert-web-design-services.com/services/hosting 0 Quote Link to comment Share on other sites More sharing options...
dmorganhenley Posted April 3, 2011 Author Share Posted April 3, 2011 After getting antsy about the days passing, I decided to try to reinstall from scratch. I figured that I could re-configure all my product, client, gateways, etc. in a few hours. So, that is what I did. Downloaded my licensed copy of whmcs, uploaded, ran the install wizard, and move directories and changed permissions. When I tried to log into my admin, nothing, zip, nada. This is the address to my admin area. seo-expert-web-design-services.com/whmcs/admin/login.php 0 Quote Link to comment Share on other sites More sharing options...
dmorganhenley Posted April 3, 2011 Author Share Posted April 3, 2011 Trying to figure this out, I looked at my configuration.php file and determined that I had my templates_c directory in the wrong location. I moved it and now have access to my admin area. Looks like the problem is solved. Now I have to go in and create all my data over. Unless..... I still have my old database, I wonder if I can move the data to the new db I created when I reinstalled, with less work than recreation? Any thoughts? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 4, 2011 WHMCS Support Manager Share Posted April 4, 2011 Yes, just restore the backup using phpmyadmin and change the database name in the configuration.php file. 0 Quote Link to comment Share on other sites More sharing options...
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