markjohnson Posted February 8, 2011 Share Posted February 8, 2011 Hi, In the support admin, I have no problems viewing client support tickets, but when I click on the attachment, it takes me to client login screen. I have checked attachment directory as well as templates_c etc and they are all writable, and the created attachments do actually exist there. I have tried piping support emails as well as running a cron job to fetch emails from a pop account. Neither seems to work. I would appreciate urgent fix for this as many customers have emailed us with attachments (jpegs and gifs) which we are unable to view without ftp'ing directly into the server. Link to comment Share on other sites More sharing options...
davet Posted June 6, 2011 Share Posted June 6, 2011 I have the same problem with the attachments taking me to the client login screen. I also notice "Login as Client" no longer works. It always returns "Login Details Incorrect. Please try again." Any ideas how to fix? I am using the newest version of WHMCS, Joomla and J!WHMCS. Link to comment Share on other sites More sharing options...
mtk Posted June 8, 2011 Share Posted June 8, 2011 what do you have set in configuration.php: $attachments_dir Link to comment Share on other sites More sharing options...
davet Posted June 10, 2011 Share Posted June 10, 2011 There is no such variable in my WHMCS configuration.php file. Link to comment Share on other sites More sharing options...
mtk Posted June 10, 2011 Share Posted June 10, 2011 I would start by reading these: http://docs.whmcs.com/Installing_WHMCS http://docs.whmcs.com/Further_Security_Steps Link to comment Share on other sites More sharing options...
davet Posted June 10, 2011 Share Posted June 10, 2011 Thanks but none of that helped and this was working just fine previously. What I just did is specified the following in my WHMCS configuration.php file: $attachments_dir="/home/ioc/attachments/"; I then created the folder /home/ioc/attachments/, made sure the permissions were set to 777. I also tried 755 since we use suPHP on our servers. Previously my attachment folder was at /home/ioc/public_html/support/attachments/ The problem still happens if a customer creates a support ticket and attaches a file. They are able to then click on the file from within the support ticket and download it, but we as admins cannot download the attachment from the admin area. It just bring me back out to the Client Login screen even though I am logged into the WHMCS admin area as a Full Admin. It's almost as if I, as the admin, don't have rights to view the attachment and kicks me back out to the Client Area login page and asked me to login. Also any ideas why "Login as Client" no longer works as well? Link to comment Share on other sites More sharing options...
Fillos Posted September 13, 2012 Share Posted September 13, 2012 I see this issue reported several times in the forums, with no replies at all. I have the same issue, but its only a problem with Google Chrome, as IE and Firefox load attachments just fine. I can even see the attachment preview, but when I click on the attachments, I get prompted for a new login. Still no thoughts? I plan to just go open a ticket. Link to comment Share on other sites More sharing options...
Creative Teamspeak Posted October 12, 2012 Share Posted October 12, 2012 Does anyone has a solution for this ? Link to comment Share on other sites More sharing options...
fixtwin Posted November 28, 2012 Share Posted November 28, 2012 Having exactly the same problem. Looking forward to have response from whmcs team. Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted November 30, 2012 WHMCS Support Manager Share Posted November 30, 2012 Hi, This behaviour could suggest there's a blank space or carriage return outside the <?php and ?> tags in one of your php files. There should be nothing before or after these tags. The common problem spots are the commonly modified ones: /includes/hooks/ /modules/admin/ /modules/addons/ /modules/registrars/ /modules/servers/ /lang/ /lang/overrides/ /admin/lang/ /admin/lang/overrides/ Link to comment Share on other sites More sharing options...
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