Dorac Posted January 13, 2011 Share Posted January 13, 2011 Hi all I'm trying to get a copy of the free trial of the website, I went through the process and every time I try download it, it gets to less than 1.4mb of the +-7mb file and bombs out. Probably due to my internet connection in South Africa (terrible!). I make it sound alot worse than it really is. But because of bomb outs such as this one I can't use Free Download Manager or any other download manager to get the file I need. All I need is for my download manager to grab this file so I can download it. I asked for help... I sent a support ticket to WHMCS asking for this and I got a reply from Andrew: Hi, The only link to the download is the one in the client area. There is no public link to download WHMCS, Regards, Andrew I replied: I am aware of that. But my download keeps timing out because of the bad internet connection my side. Are you not able to upload it somewhere as a temporary measure for me? I've tried downloading it about 5 times now, each time each time getting up to 1mb then bombing out. This isn't easy on my 384k line... please help me. If you had to upload it somewhere and delete it after 12 hours i'd be grateful. I really want to try your software. Thanks Take a guess at what john said... Hi, I'm afraid that is not possible. Can you not have a friend download the file and sent it to you? Regards, John :mad:Un-effing-believable! Never in my life would I ever treat a potential customer the way these guys have treated me! There attitude is if you can't get the file... tough sh1t. Its a simple matter of uploading the file to a server somewhere or even some free file uploading places such as http://www.2shared.com or anything else as a temporary measure just so I can get the damn file. The only reason I'm trying so hard to get this is I have read it is the simplest yet powerful billing system to date, can't remember where I read it though, some forum. Anyway, bottom line is I need this file. Is anyone able to upload the file somewhere for me so my Free Download Manager can get it? I greatly appreciate any assistance you can give me. Thanks. Jp 0 Quote Link to comment Share on other sites More sharing options...
WebsiteIntegrations Posted January 13, 2011 Share Posted January 13, 2011 so if your internet sucks what difference does it make where you download it from? And also, not sure how your net issues is the whmcs staff's problem? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 13, 2011 Share Posted January 13, 2011 Is anyone able to upload the file somewhere for me so my Free Download Manager can get it?Unfortunately, no one can do this for you because it's your license and tied to you. We can't distribute it or even access it as it's in your account at WHMCS. You might ask if you could get it temporarily placed somewhere that you could grab it via shell from your server using wget, if the staff would agree to it. No idea if they'd agree, however. 0 Quote Link to comment Share on other sites More sharing options...
Dorac Posted January 14, 2011 Author Share Posted January 14, 2011 @Wesn As mentioned in my post, I plan on using my download manager so timeouts are out of the equation. @bear Remember what I said: If you had to upload it somewhere and delete it after 12 hours i'd be grateful. I really want to try your software. Remember what John said: I'm afraid that is not possible. Can you not have a friend download the file and sent it to you? Also, I understand the license is tied to me, but the software isn't. If I can download the software I can enter in my own trial license key. All i need is the software... is this really so hard to ask for? 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 14, 2011 Share Posted January 14, 2011 Also, I understand the license is tied to me, but the software isn't. If I can download the software I can enter in my own trial license key. All i need is the software... is this really so hard to ask for? You misunderstand. The license is directly tied to the download, not just by virtue of the key, but it's also in the downloaded files if I recall correctly. As far as I'm aware, you can't use license A to activate download B, but as I don't have access to anything involving licensing other than my paid copies, I can't say for sure. It's what I'd do if it were my commercial script I was trying to protect. If the staff won't help you, and you have no one nearby you trust that can download it from your client area, you're stuck for a solution, I'm afraid. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted January 14, 2011 WHMCS Support Manager Share Posted January 14, 2011 The downloaded files aren't tied to the licence, so licence A could indeed be used with download B. So having a friend download or send the files to you would work as I suggested. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted January 14, 2011 Share Posted January 14, 2011 Thank you John, I stand corrected. 0 Quote Link to comment Share on other sites More sharing options...
Dorac Posted January 17, 2011 Author Share Posted January 17, 2011 Thanks guys for answering me. The downloaded files aren't tied to the licence, so licence A could indeed be used with download B If thats the case John then why is it not possible for you, The Staff, to help me, the Customer, get what I need all I needed was a TEMPORARY direct link to the file just so I can try a product that you are selling. It's only the people that are currently paying you that you help and not the Trial users. And "you" meaning WHMCS staff which includes you but not you only. I'm disgusted at your customer service. Also, I don't have trustworthy friends that have an internet connection this side of the world. On the bright side, I contacted my ISP and asked them to download it for me which they agreed. Sometimes, not all the time, South Africa's customer service is far superior than that of so-called "professionals". That is as politely as I can put it. Anyway i'm glad this is over, now I can finally try out this software hopefully where they suck at customer service they make up for in awesome php development Thanks Bear, wwesn, john for replying. 0 Quote Link to comment Share on other sites More sharing options...
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