sharpora Posted August 1, 2010 Share Posted August 1, 2010 Hi, Wasn't sure if this should go here or in pre-sales.... getting 'HTTP 500' error when I go to Setup -> Payment Gateways ? (running on `15 day trial - before I buy the full product) Running on my own server. Please help / thanks 0 Quote Link to comment Share on other sites More sharing options...
sharpora Posted August 1, 2010 Author Share Posted August 1, 2010 (edited) more detail, server is standard Mac OSX 10.5.8 / MAMP Pro 1.7.2 / Rumpus and other server related hosting software...... Edited August 1, 2010 by sharpora 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted August 1, 2010 Share Posted August 1, 2010 Did you check the apache error log? 500 errors usually end up giving more information in there. 0 Quote Link to comment Share on other sites More sharing options...
sastrugi Posted August 1, 2010 Share Posted August 1, 2010 Two thoughts that might or might not help (if the latter, my apols); a.) this error can often be related to permission problems with folders/files. b.) are you running/testing on localhost? Sometime "things" just don't "work" on localhost, this might be one of them. I'd suggest testing on a live server and using a sub-domain. 0 Quote Link to comment Share on other sites More sharing options...
sharpora Posted August 1, 2010 Author Share Posted August 1, 2010 Nothing in the apache error log RE 500 errors..... Yeah, I've seen 500 errors related to permissions before....... It's installed on a live production system of mine with about 50 or so other domains on it..... What I don't get is..... every other part of WHMCS I go into seems to work..... only seems to be a problem with Payment Gateways - Why? I've even tried to re-install it a few times - then I get 'License Invalid'...... I'm blowed if I can find how to 'reissue your license from the WHMCS client area' ?? (maybe not able to with a trial?) 0 Quote Link to comment Share on other sites More sharing options...
sastrugi Posted August 1, 2010 Share Posted August 1, 2010 Perhaps the restrictive licence (14-day trial) is limited with respect to (absolute) full functionality. 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted August 1, 2010 Share Posted August 1, 2010 a 500 internal server error without any log entries? Sounds rather fishy to me.. Maybe mod_security is blocking it? 0 Quote Link to comment Share on other sites More sharing options...
sharpora Posted August 2, 2010 Author Share Posted August 2, 2010 thanks everyone, but I'm not getting very far..... I've just purchased the whole thing / owned / no branding and installed it again on another server and get to the same step (2.Setup your Payment Gateways (Setup > Payment Gateways)) / with the same problem.... I've been looking at logs and not finding anything to help - what now ? 0 Quote Link to comment Share on other sites More sharing options...
mylove4life Posted August 2, 2010 Share Posted August 2, 2010 add a ticket in for support 0 Quote Link to comment Share on other sites More sharing options...
Grizzlyware Josh Posted August 2, 2010 Share Posted August 2, 2010 Something like this happened to me, a folder needed to be created and then it worked... I can't remember any more than that unfortunately. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 2, 2010 WHMCS Support Manager Share Posted August 2, 2010 The free trial is 100% fully functional. The issue on the Payment Gateways page is not related to the Ioncube issue on the General Settings page. As this is a 500 internal server error it must be logged somewhere on your server. Unfortunately the very nature of these errors it prevents any internal WHMCS error logging from taking place. 0 Quote Link to comment Share on other sites More sharing options...
sharpora Posted August 3, 2010 Author Share Posted August 3, 2010 Ok, so I'm looking at logs again to try and get some more detail on this 500 error... What should my 'LogLevel' be set at so this error will show in the logs? its logging because if I cause a 404 I get..... [Wed Aug 04 07:39:44 2010] [error] [client xxx.xxx.xxx.xxx] File does not exist: /webserver/roothtdocs/memberzone/foome in the error log..... but the 500 error..... nothing shows in the log...... 0 Quote Link to comment Share on other sites More sharing options...
sharpora Posted August 3, 2010 Author Share Posted August 3, 2010 and what I don't get is...... why is it only happening with 'admin/configgateways.php' ? everything else I click on seems to be working fine...... 0 Quote Link to comment Share on other sites More sharing options...
laszlof Posted August 4, 2010 Share Posted August 4, 2010 My LogLevel is set to "warn" and it displays any/all 500 ISE's without any problems. Something is different with your configuration that is causing the errors to not show. Have you check any other logs on the system to see if its getting logged somewhere else? Really, until you can get your web server to properly log the error, no one is going to be able to help you. 0 Quote Link to comment Share on other sites More sharing options...
sharpora Posted August 4, 2010 Author Share Posted August 4, 2010 Thanks laszlof, I'll set mine to 'warn' and see what I get.... I'm starting to wonder if it will work on Mac OS X at all..... 0 Quote Link to comment Share on other sites More sharing options...
sharpora Posted August 4, 2010 Author Share Posted August 4, 2010 Well, it's 1:40am here in Oz and I sould get some sleep..... but I'M SO EXCITED..... I didn't quite work out what the issue is/was with one of my servers but I can confirm it works on Mac OS X so I'm very happy.... Basically, (as a test on another Mac) installled Mac OS X (10.6.4), MAMP Pro 1.9 and WHMCS and bang! its all working...... So now I'll just order a new Mac tomorrow / today and run it up for production. Thanks to all that helped. 0 Quote Link to comment Share on other sites More sharing options...
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