Question regarding domain renewal and invoices

[estyles]

Hi,

 

Just say WHMCS has sent a customer an invoice for the renewal of their domain name and web hosting. When the customer pays and I mark the invoice off as paid, WHMCS automatically increases the due date on both to the next billing period, and also renews the domain name.

 

Occasionally I need to renew the domain name manually, before the invoice is paid (for example if a trusted customer forgets to pay and their domain expires, I usually renew the domain so that their website comes back online straight away and then get their payment). How do I renew the domain in this situation, without having WHMCS try to re-renew it when I mark the invoice off as paid? I know I could delete the invoice and create a new one manually, but I would prefer to not do it this way as it won't change the due dates around.

 

Is there some way to tell WHMCS that the domain has already been renewed, so that it only changes the due date without submitting the renewal?

[easyhosting]

 

Occasionally I need to renew the domain name manually, before the invoice is paid (for example if a trusted customer forgets to pay and their domain expires, I usually renew the domain so that their website comes back online straight away and then get their payment).

 

how trusting you are, i did this once but never agin, if they even are good clients they recieve invoices so it is up to them to pay on time.

[othellotech]

If you're really going to do this (and not refer to the 30 other threads about it)

 

Maually renew the domain

Add a duplicate of the domain renewal line from the current invoice on the invoice

Delete the original line

- now the invoice "looks" the same, has the same totals etc, but doesnt have the "link" to the domain record so wont re-renew it on payment

 

Alternatively, just do the "business" a favour and get the clients to pay their invoices !

[easyhosting]

 

Alternatively, just do the "business" a favour and get the clients to pay their invoices !

 

exactly, we send out invoices 14 days before due date and then again 24 hours before due date, so in our eyes the clients have long enough to pay invoices.

 

If a client cannot pay on the due date and asks us to change the due date we will do this as long as we are informed before the due date.

[estyles]

Heh yes, I know the dangers of doing this

 

Thanks for the invoice tip, I will try that.

[WHMCS John]

http://wiki.whmcs.com/Domains_Management#Renewing_a_domain_before_payment_is_received

[estyles]

Thanks John.