Sny Posted April 20, 2010 Share Posted April 20, 2010 (edited) I'm having an issue where every other person is not receiving their account details after paying. I have two payment methods, PayPal and 2CO, and I've seen it work with both so this isn't a payment-specific issue. For example though, this is what I should be seeing in the last 5 emails for a client after signup: 20/04/2010 04:53 - New Account Information 20/04/2010 04:52 - Invoice Payment Confirmation 20/04/2010 04:52 - Order Confirmation 20/04/2010 04:52 - Customer Invoice 20/04/2010 04:52 - Welcome However, this is what I see with some: 20/04/2010 05:20 - [Ticket ID: 895372] Account Information 20/04/2010 04:44 - Invoice Payment Confirmation 20/04/2010 04:43 - Order Confirmation 20/04/2010 04:43 - Customer Invoice 20/04/2010 04:43 - Welcome How can this be fixed? Also, while we're on this subject, is there a way to resend users the account information email? I'd like to resend someone the information email with FTP info, nameservers, etc. Edited April 20, 2010 by Sny 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted April 20, 2010 Share Posted April 20, 2010 Is the email template associated with this particular product in the product setup screen? To resend it, view the product under the client account and at the bottom there is an option to select an email template and to send an email. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted April 21, 2010 WHMCS Support Manager Share Posted April 21, 2010 When the email isn't sent, is the account created successfully on the server. 0 Quote Link to comment Share on other sites More sharing options...
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