Blank Screen after Login

[thcreations]

Hello,

 

I Have just setup WHMCS for the first time, and after installing and implementing the extra security precautions, I go to log-in to my administrator and get a blank page.

 

Any insight would be appreciated,

 

Tom

 

My apologies if this is in the wrong forum

Edited January 7, 2010 by thcreations

[WHMCS John]

http://forum.whmcs.com/showthread.php?t=21317

[thcreations]

his is what im getting with error reporting:

 

Fatal error: Smarty error: the $compile_dir '/home/whmcs/templates_c/' does not exist, or is not a directory. in /home/thcr2006/public_html/whmcs/includes/smarty/Smarty.class.php on line 1093

[thcreations]

Thank you John I will submit a ticket.

[WHMCS John]

Delete the following line from your configuration.php file:

 

$templates_compiledir = "/home/whmcs/templates_c/";

 

You only need to enter it if you move the directory somewhere else, and judging by that error you have not.

[thcreations]

As per the instructions (if understood correctly) in "further security steps", I went up one dir from public_html.

 

So, in the same directory as public_html ( / ), I put 'home', and moved "attachments", "downloads" and "templates_c" to the home folder outside of public_html.

 

I made the following changes to configuration.php,

 

<?php

$license = "WebHost-b6bda2dbd4a391b74247";

$db_host = "localhost";

$db_username = "xxxxxxx";

$db_password = "xxxxxxxx";

$db_name = "xxxxxxxxxxxx";

$cc_encryption_hash = "xxxxxxxxx";

$templates_compiledir = "/home/templates_c/";

$attachments_dir = "/home/attachments/";

$downloads_dir = "/home/downloads/";

$customadminpath = "rounds";

$display_errors = true;

?>

 

I get the same error with the slightly different path:

 

Fatal error: Smarty error: the $compile_dir '/home/templates_c/' does not exist, or is not a directory. in /home/thcr2006/public_html/whmcs/includes/smarty/Smarty.class.php on line 1093

[m00]

You'll need to define the full linux path to the folders. That will probably be something like:

 

/home/<your username>/domains/<your.domain>/

 

A example how your config should like in that case.

 

$templates_compiledir = "/home/<your username>/domains/<your.domain>/templates_c/";

$attachments_dir = "/home/<your username>/domains/<your.domain>/attachments/";

$downloads_dir = "/home/<your username>/domains/<your.domain>/downloads/";

 

If you don't know the full path to the folders, you can also look this up in the WHMCS client area, select your active license and look up the "Valid Directory", and then just "strip off" the "public_html/". That should be the path you'll need to use.

Edited January 7, 2010 by m00

[thcreations]

my valid directory shows as: /home/<my username>/public_html/whmcs, but i took those 3 folders out of whmcs in the public_html directory, and put the in /home.

 

Is that my problem? did I move them to the wrong location?

 

Edited January 7, 2010 by thcreations

[m00]

I'm not very familiar with the structure of cpanel, but I guess it should be something like this:

 

$templates_compiledir = "/home/<your username>/templates_c/";

$attachments_dir = "/home/<your username>/attachments/";

$downloads_dir = "/home/<your username>/downloads/";

[thcreations]

I'm not very familiar with the structure of cpanel, but I guess it should be something like this:

 

Thank you,

 

I tried that and it doesn't work either, ticket system has so far been very vague and unhelpful.

 

Maybe I just need the "idiots guide to...'

 

Tom

[sparky]

The user directory is normally the first 8 charactors of the domain name so going by your screenshot try it as this

$templates_compiledir = "/home/thcreati/home/templates_c/";

$attachments_dir = "/home/thcreati/home/attachments/";

$downloads_dir = "/home/thcreati/home/downloads/";

 

EDIT:

Also add an index.htm file to your root public_html directory to not show a directory listing of your files.

Edited January 8, 2010 by sparky

[rmccny]

I believe the answer to the error message that you are getting is in the message itself.

 

Fatal error: Smarty error: the $compile_dir '/home/whmcs/templates_c/' does not exist, or is not a directory. in /home/thcr2006/public_html/whmcs/includes/smarty/Smarty.class.php on line 1093

Did you try setting the $compile_dir to

 

  $compile_dir = '/home/thcr2006/home/templates_c/';

The issue of confusion I believe is the part of the path /home/thcr2006/ which is the directory in which your account is located on the server which you cannot change.

[m00]

I believe the answer to the error message that you are getting is in the message itself.

 

Fatal error: Smarty error: the $compile_dir '/home/whmcs/templates_c/' does not exist, or is not a directory. in /home/thcr2006/public_html/whmcs/includes/smarty/Smarty.class.php on line 1093

Did you try setting the $compile_dir to

 

  $compile_dir = '/home/thcr2006/home/templates_c/';

The issue of confusion I believe is the part of the path /home/thcr2006/ which is the directory in which your account is located on the server which you cannot change.

 

That error will appear as soon as the $templates_compiledir variable is incorrect.

 

@thcreations: If you want, I am willing to look into this problem. Just send me a PM with your email/msn.

[seandnz]

You'll need to define the full linux path to the folders. That will probably be something like:

 

 

 

A example how your config should like in that case.

 

 

 

If you don't know the full path to the folders, you can also look this up in the WHMCS client area, select your active license and look up the "Valid Directory", and then just "strip off" the "public_html/". That should be the path you'll need to use.

 

 

Very helpful, I am new to whmcs and would like to know what the url syntax be on a windows server with plesk. I am assuming though, that the extra security measures would be to move the 3 directories from the httpdocs folder to httpsdocs or would you move them from the whmcs folder into the httpdocs folder?

 

Any help would REALLY be appreciated, thanks.