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Problem with Onlinenic registrar


samiryours

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I am registering all my domain through onlinenic, it was working well...but two days before it stoped working suddenly, and i am unable to access support.onlinenic.com

 

error message

Forbidden

 

You don't have permission to access / on this server.

 

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

 

i dont know what to, can anyone confirm if they can access http://support.onlinenic.com

 

i will be great full to him/her...

 

And one more problem with them is my clients are unable to managed their domains through whmcs system, don't know why,

 

error

Registrar Error

Connection Failed - 110 - Connection timed out

 

please help

and if anyone having same same problem let me know....

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  • 2 weeks later...

 

error

Registrar Error

Connection Failed - 110 - Connection timed out

 

please help

and if anyone having same same problem let me know....

 

I am getting same error

 

Registrar Error

Connection Failed - 110 - Connection timed out

 

Did you find solution?

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  • 3 weeks later...

the problem continues and I received this reply from onlinenic

 

 

Please be informed that your ip was not blocked here. And it is ok, the problem may caused by port 20001, since telneting http://www.onlinenic.com 20001 get connection failed. So we suggest that you may change the port to 30009, and it works well. Thanks for your cooperation.

 

 

How to change port 20001 in 30009 in WHMCS please ?

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the problem continues and I received this reply from onlinenic

 

 

Please be informed that your ip was not blocked here. And it is ok, the problem may caused by port 20001, since telneting http://www.onlinenic.com 20001 get connection failed. So we suggest that you may change the port to 30009, and it works well. Thanks for your cooperation.

 

 

How to change port 20001 in 30009 in WHMCS please ?

 

 

 

I received this from onlinenic

 

>

We are very sorry for inconvenience caused on you, it may be unstable connection at that period. And please be informed that it is ok now, please check. Thanks for your cooperation and understanding.

>

 

However I recommend WHMCS developers to give us possibilities to use port 30009 in replacement of 20001 in case the problem repeat . Or if WHMCS could use automatically port 30009 in case of 20001 is not responding could be fantastic too.

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  • 3 weeks later...
  • 2 weeks later...

From the day i bought WHMCS I can't use OnlineNic register module. So it will be nice guys to solve this problem and also some other problem (missing badly needed futures) ASAP not is some future releases!

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I am registering all my domain through onlinenic, it was working well...but two days before it stoped working suddenly, and i am unable to access support.onlinenic.com

 

error message

Forbidden

 

You don't have permission to access / on this server.

 

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.

 

i dont know what to, can anyone confirm if they can access http://support.onlinenic.com

 

i will be great full to him/her...

 

And one more problem with them is my clients are unable to managed their domains through whmcs system, don't know why,

 

error

Registrar Error

Connection Failed - 110 - Connection timed out

 

please help

and if anyone having same same problem let me know....

 

We also had no way to use OnlineNIC, but I did some research (we've been through this many times before) and found the fiber backbone outside of Texas where OnlineNic's server farm is located was accidental damaged in a dig-up. So all the routing by the www was down to the whole southwest area. We conducted a ping test (failed) then a traceRT and found it timed out just before Texas. Then we called a fiber rescue friend we work with and they said there was a outage due to some construction company not getting locates before they dug.

 

Really dumb!

 

So there was over a 2 day outage. By the way, OnlineNIC's support is over seas now! No longer in Oakland, CA. The last time I knew of an cut fiber was a US West cable and it cost the contractor 1 million an hour in loss communication time, he only had a 5 million insurance bond. He was broke in after the 5th hour.

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  • 8 months later...

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