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It may be desirable to send clients a reminder message before their support ticket is automatically closed due to inactivity. This can be achieved natively in WHMCS using a combination of Custom Ticket Statuses and Escalation Rules. This guide demonstrates how to do so: Create the Custom Ticket Status 1. Go to Configuration > System Settings > Ticket Statuses. 2. Add a Ticket Status into which tickets will transition between the reminder message and closure: Name: Use any value for the name you like Status Colour: Any colour you desire Include in Active Tickets: Yes Include in Awaiting Reply: No Auto Close?: Yes Sort Order: Any value you prefer 3. Click Save Changes. Create the Escalation Rule 4. Go to Configuration > System Settings > Escalation Rules. 5. Click Add New Rule: Name: User any value for you name you like Departments: Select all the Support Departments which should receive this pre-closure message Statuses: Select Answered Priorities: Select all Priorities Time Elapsed: Enter the time since last reply for the message to be sent. This should be less than the Close Inactive Tickets time in Configuration > System Settings > Automation Settings. Eg. If Close Inactive Tickets is configured for 48 hours, you might specify 1440 minutes (24 hours) in the Escalation Rule. Status: Select the new Ticket Status created in step 2. Add Reply: Specify the message to be sent to clients before their ticket is closed. 6. Click Save Changes. New tickets opened from now on will receive the pre-closure message, if the ticket remains in the Answered status for 24 hours. If no further response is made by the client, the ticket will be closed after a further 24 hours. At the time of writing this post, this process was tested on versions of WHMCS from 7.10 to 8.7. If you have any feedback or questions, please feel free to reply to this thread!

Same issue here. I'm on Ubuntu 22.04 with defaults installs of PHP, Curl, etc. Here is how I used the solution from oliver.burkill but with Apache: cd /usr/local/etc/ openssl req -newkey rsa:2048 -nodes -keyout reseller.enom.com.key -x509 -days 3650 -out reseller.enom.com.crt cat reseller.enom.com.crt > reseller.enom.com.pem cat reseller.enom.com.key >> reseller.enom.com.pem chmod 640 reseller.enom.com.pem echo "127.0.0.1 reseller.enom.com" >> /etc/hosts # /etc/apache2/sites-available/reseller.enom.com.conf <VirtualHost *:443> ServerName reseller.enom.com SSLEngine on SSLCertificateFile /usr/local/etc/reseller.enom.com.pem SSLProxyEngine On ProxyPreserveHost on ProxyPass / https://98.124.224.15/ ProxyPassReverse / https://98.124.224.15/ </VirtualHost> a2ensite reseller.enom.com.conf systemctl reload apache2 Works for me, now WHMCS connects to eNom without error.