KennyD Posted December 2, 2009 Share Posted December 2, 2009 When I view a client's product for hosting, next to their domain name is a link that says "log into control panel' but when I click on this, it never successfully logs in. The prompt opens, but it doesn't ever let me login with their credentials. I always have to manually change the port to 2082 and then manually ente their details. Is there a configuration somewhere that is wrong? 0 Quote Link to comment Share on other sites More sharing options...
HerrZ Posted December 2, 2009 Share Posted December 2, 2009 which clientarea template? wich controlpanel? is the hosting successful created in your panel? 0 Quote Link to comment Share on other sites More sharing options...
KennyD Posted December 2, 2009 Author Share Posted December 2, 2009 I'm using cPanel. Everything else seems to be working. Accounts are created correctly etc... Just this one little annoying bug. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted December 2, 2009 WHMCS Support Manager Share Posted December 2, 2009 You need to enter your WHM login details. 0 Quote Link to comment Share on other sites More sharing options...
KennyD Posted December 2, 2009 Author Share Posted December 2, 2009 Where? I have the server setup and the details there for cPanel. Accounts are created as they should be and it is using the username/password to create the accounts. So where else do I setup WHM details? When I hover over the link it shows this: http://MYIPDISPLAYSHERE:2086/xfercpanel/beginner And if I click 'login to control panel' I get a pop up cPanel window, but it asks for username and password and even if I manually enter them, it won't let me login. Only when I change the port to 2082 can I login. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted December 4, 2009 Share Posted December 4, 2009 You have to login to WHM first - just set your homepage in your browser to your server/whm *and* to your whmcs, so you get in the habit of doing both when you sign on ... 0 Quote Link to comment Share on other sites More sharing options...
KennyD Posted December 4, 2009 Author Share Posted December 4, 2009 Yeah thanks, I finally caught on to that. All along I thought it was the cPanel login for the client and didn't realize it was the root WHM login. Thanks to everybody for helping me get ahold of this. 410 clients so far. 0 Quote Link to comment Share on other sites More sharing options...
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