a client's vacation auto resposne is making me mad what to do

[jnet]

I am fed up with so many tickes in my box from a client's auto response. Never ending:(:(:(:twisted::twisted:

 

Now what do others do in this situation?

[WHMCS John]

Send system emails from a blackhole address eg. noreply@yourcompany.com. Don't use one of your support departments.

[jnet]

Thanks John

 

can you please tell me where should this email be put?

 

Do you mean I just put a fake address in there some thing like

 

Donotreply@mydomain.com

 

Don't I need to monitor that?

[WHMCS John]

Enter it in Setup > General Settings.

 

You don't need to monitor the address system emails are sent from, we don't.

[jnet]

Thanks john

 

Now one more place I am curious is

for email in General

 

The default sender address used for emails sent by WHMCS

 

what email do you suggest?

 

See I have different emails for each department but for the above ?

 

what do you advise?

[MACscr]

Enter it in Setup > General Settings.

 

You don't need to monitor the address system emails are sent from, we don't.

 

Of course you need to monitor it, how else are you going to know when emails bounce, etc?

[bear]

You don't need to monitor the address system emails are sent from, we don't.

 

I'd say about 80% or better of those we email system messages reply to that address. We pipe it into Kayako as a presales contact addy. I'll live with the occasional reply that isn't valid. Luckily K has filtering that we can use to drop most vacation replies.