Consequences of turning off automatic account creation.

[annomander]

I used to have WHMCS set to automatically create accounts upon Payment.

I've now turned that off.

 

Today I had two circumstances.

 

One, a long time client paid his monthly invoice and while paypal took the payment the invoice was still set to unpaid, I manuall set it to paid and this then sent out a email.

 

 

The 2nd circumstance.

 

A client who had multiple accounts ordered a new one. I know him, soI set the account from pending to active and clicked create account, but then several hours later I noticed that it never sent the welcome email, so I manually did this.

 

 

Is this due to the turning off the automatic account creation or is there an upset somewhere else?

 

 

Cheers

[scurrell]

One, a long time client paid his monthly invoice and while paypal took the payment the invoice was still set to unpaid, I manuall set it to paid and this then sent out a email.

 

The Paypal issue is discussed elsewhere on the forum - Paypal are currently having issues with IPN

[annomander]

The Paypal issue is discussed elsewhere on the forum - Paypal are currently having issues with IPN

 

Ah thank you. I will look for that.

[scurrell]

Clicking "Create Account" after manually accepting an order will not send out the welcome email - that must be done manually too.

 

If you set account creation to "Automatically create the account when you manually accept a pending order" then the email will be sent when the account is created.

[WHMCS John]

Ensure you tick the Send Welcome Email checkbox when accepting an order.

[annomander]

He John, where is this tick box, I had a pending order, I went to that screen and clicked accept but there was no tick box about sending welcome email - I had to do that manually again.

 

Cheers

[WHMCS John]

It's on the order details screen. Orders > Pending Orders > Click order number.

[vincent_g]

When will they add the code that holds up domain registration until the order is approved?

 

With current design new orders are processed - Maxmind lets it pass and the only thing pending is the account creation.

 

Yuk

 

All should be pending - accepting the credit card, domain registration and account creation.

 

After all there is a lot of fraud out there and we should be the last word on if this account is approved, setup and allow the Credit Card to be accepted.

 

I was told to set domain registrars to none to avoid auto registration??

 

I said this should be built into the design and was told if they have enough people asking for it it will be added.

I hope enough people push for such changes.

[WHMCS John]

I was told to set domain registrars to none to avoid auto registration??

 

I said this should be built into the design and was told if they have enough people asking for it it will be added.

If you look at the column heading in Setup > Domain Pricing you will notice it says "Auto Registration" so setting it to None is the designed way to make domain registrations manual.