reds Posted February 3, 2007 Share Posted February 3, 2007 Email piping isn't working for me when sent from email addresses for domains on the same server as the support system. It appears to work fine for other email addresses off server. I've tried the suggestions at http://support.whmcs.com/knowledgebase.php?action=displayarticle&catid=9&id=22 but they haven't helped. I'm using v3, the latest stable download from the client area. Can anyone advise? Thanks 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 3, 2007 Share Posted February 3, 2007 What exactly are you putting into the forwarders in your cPanel account? This may seem like a silly question but are you sure you are removing the quotes from the suggestions? 0 Quote Link to comment Share on other sites More sharing options...
reds Posted February 3, 2007 Author Share Posted February 3, 2007 Yeah, I've removed the quotes. If I sent an email from gmail.com for example, it's working fine .. piping right into the system. It only seems to fail in the piping when I send from an email address based on the server. For example ... Support- http://www.mysupport.com Email- http://www.myemail.com (both of the above on the same server) When I send from me@myemail.com to support@mysupport.com the email doesn't go through to the ticket system. When I send from mygmail@gmail.com to support@mysupport.com the email gets through to the ticket system. 0 Quote Link to comment Share on other sites More sharing options...
SwiftModders Posted February 3, 2007 Share Posted February 3, 2007 Try chmoding your pipe.php file to 777 and see if that helps, not sure if it will, but it is worth a try. 0 Quote Link to comment Share on other sites More sharing options...
reds Posted February 3, 2007 Author Share Posted February 3, 2007 Try chmoding your pipe.php file to 777 and see if that helps, not sure if it will, but it is worth a try. Had no effect. Was worth a shot though. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 3, 2007 Share Posted February 3, 2007 Has to be in the email settings on the sending domain, or if the receiving domain is somehow blocking mail. Can you receive any mail from "myemail" to any address on "mysupport"? If so, then it's more likely a setting in WHMCS. The CHMOD shouldn't do anything, since it's working on the pipe in some cases as is. 0 Quote Link to comment Share on other sites More sharing options...
reds Posted February 3, 2007 Author Share Posted February 3, 2007 Yes, I can recieve email from "myemail" to "mysupport" without issue - have tested with a pop3. 0 Quote Link to comment Share on other sites More sharing options...
bear Posted February 3, 2007 Share Posted February 3, 2007 Don't suppose you could have accidentally banned that email, could you? Do you have access to watch the mail transaction from the shell, by any chance? Open SSH (has to be root) and type: tail -f /var/log/exim_mainlog |grep myemail <hit enter> Send your ticket, and see if it gets there and what the MTA says about the delivery. 0 Quote Link to comment Share on other sites More sharing options...
reds Posted February 3, 2007 Author Share Posted February 3, 2007 Don't suppose you could have accidentally banned that email, could you? Do you have access to watch the mail transaction from the shell, by any chance? Open SSH (has to be root) and type: tail -f /var/log/exim_mainlog |grep myemail <hit enter> Send your ticket, and see if it gets there and what the MTA says about the delivery. No, I've not banned the address - but was worth checking I guess. I'm not 100% up on the command you mention - I have people who look after that for me ... but I'll have a look and see - thanks for the suggestion 0 Quote Link to comment Share on other sites More sharing options...
generic Posted February 4, 2007 Share Posted February 4, 2007 probably not it but... When I send from me@myemail.com to support@mysupport.com the email doesn't go through to the ticket system. myemail.com is a real account on your server with accurate dns right, i have had issues in the past when a new domain is added and to my server at signup and its still live on another server/different dns. 0 Quote Link to comment Share on other sites More sharing options...
reds Posted February 5, 2007 Author Share Posted February 5, 2007 The DNS all appears to be setup correctly. Is there anything else which may be causing this or any workarounds that might work? Thanks. 0 Quote Link to comment Share on other sites More sharing options...
reds Posted February 5, 2007 Author Share Posted February 5, 2007 Having looked in Utilities -> Ticket mail import log I see the following for the emails which aren't importing ... "Department not found" or "Ticket ID Not Found" It's sent to the same email address as all the others 0 Quote Link to comment Share on other sites More sharing options...
Chrisw Posted February 6, 2007 Share Posted February 6, 2007 Sounds like a classic error from v2.5 when the email is not assigned to a registered client. Maybe try to re-upload pipe.php? I have yet to upgrade, but it would be my first step if I was in your shoes. let us know your results... 0 Quote Link to comment Share on other sites More sharing options...
reds Posted February 6, 2007 Author Share Posted February 6, 2007 I've uploaded everything twice now, but I'll try again as you suggest. As for the email not being to a registered client, the other emails which piped through correctly weren't assigned to anyone either. Will let you know. Thanks. 0 Quote Link to comment Share on other sites More sharing options...
reds Posted February 6, 2007 Author Share Posted February 6, 2007 Alright, I've uploaded again and it's still not working. "Ticket ID not found". 0 Quote Link to comment Share on other sites More sharing options...
AndrewG Posted March 2, 2007 Share Posted March 2, 2007 This error is happening to me too. I really need help - urgent! 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted March 2, 2007 WHMCS CEO Share Posted March 2, 2007 Alright, I've uploaded again and it's still not working. "Ticket ID not found". This is not an error, it means it's working correctly. You just can't open new tickets from your admin email address - only reply. 0 Quote Link to comment Share on other sites More sharing options...
Blueberry3.14 Posted May 23, 2007 Share Posted May 23, 2007 Don't suppose you could have accidentally banned that email, could you? Do you have access to watch the mail transaction from the shell, by any chance? Open SSH (has to be root) and type: tail -f /var/log/exim_mainlog |grep myemail <hit enter> Send your ticket, and see if it gets there and what the MTA says about the delivery. Hi Bear, Sorry for tagging onto an old thread, but I'm having the same/similar issue with piping with v3.1.2 (piping has always worked fine for me in previous versions). The bounce message I get is: "no input file specified", and the exim log entry: root@biscuit [/]# tail -f /var/log/exim_mainlog |grep [email]support@domain.com[/email] 2007-05-23 00:12:34 1Hql1L-0007Oi-D0 ** | php -q /home/user/public_html/billing/whmcs/pipe/pipe.php (support@domain.com) <support@helloworldweb.com> R=virtual_aliases_nostar T=virtual_address_pipe: Child process of virtual_address_pipe transport returned 255 (could mean shell command ended by signal 127 (Unknown signal 127)) from command: /usr/bin/php Any idea what "signal 127" is? EDIT: NM, fixed. I was trying to pipe across domains, had to use the POP option rather than pipe. 0 Quote Link to comment Share on other sites More sharing options...
icepick Posted July 17, 2007 Share Posted July 17, 2007 My problem is a little different but hoping someone can help me anyhow: Every message processed (Added the piping via DirectAdmin Forward) I get 2 messages, i.e. 2007-07-17 20:17:50 1IAiFR-00023B-Qi => | /usr/local/bin/php -q /home/breakltd/domains/break.co.nz/public_html/billing/pipe/pipe.php (support@break.co.nz) <support@break.co.nz> F=<cybernettmurphy@hotmail.com> R=virtual_aliases T=virtual_address_pipe S=2069 2007-07-17 20:17:50 1IAiFR-00023B-Qi => | /usr/local/bin/php -q /home/breakltd/domains/break.co.nz/public_html/billing/pipe/pipe.php (support@break.co.nz) <support@break.co.nz> F=<cybernettmurphy@hotmail.com> R=virtual_aliases_nostar T=virtual_address_pipe S=2069 0 Quote Link to comment Share on other sites More sharing options...
WHMCS CEO Matt Posted July 17, 2007 WHMCS CEO Share Posted July 17, 2007 Please see the KB: http://support.whmcs.com/knowledgebase.php?action=displayarticle&catid=9&id=30 Matt 0 Quote Link to comment Share on other sites More sharing options...
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