mike2098 Posted August 5, 2009 Share Posted August 5, 2009 I have created a test account but when I complete an order the new account does not receive a welcome email only admin gets emails on account creations any suggestions I am using the built in email not pop thanks Mike 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 5, 2009 WHMCS Support Manager Share Posted August 5, 2009 Is the hosting account being successfully created on the server? Have you selected which welcome email to send in Setup > Product/Services > Edit? 0 Quote Link to comment Share on other sites More sharing options...
Puget Posted August 5, 2009 Share Posted August 5, 2009 I am having the same problem and to answer John's questions. Yes the account is created on the server. Yes I have selected the Hosting Account Welcome Email in Setup > Product/Services > Edit. Any help is great. Regards, Michael also lol 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 6, 2009 WHMCS Support Manager Share Posted August 6, 2009 Does the email appear in the client's email tab? That means it's being sent by WHMCS but the client isn't receiving it. If it isn't listed there, it indicates the automatic account setup isn't completing successfully. 0 Quote Link to comment Share on other sites More sharing options...
hardbrasil Posted August 6, 2009 Share Posted August 6, 2009 Hello fellas, i have the same issue. yes i already set the welcome email, the email template is allowed to send and the domain is created into Plesk painel. im using whmcs 4.1 could you help us? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 6, 2009 WHMCS Support Manager Share Posted August 6, 2009 The main cause of problems with the welcome email not sending is the auto account creation fails due to a server issue. Otherwise could be invalid code somewhere in the email template as a result of customisation. If you revert back to the default template (copy and paste from the demo if necessary) the problem will usually be resolved. 0 Quote Link to comment Share on other sites More sharing options...
Puget Posted August 8, 2009 Share Posted August 8, 2009 John, I can send the welcome email or any email manually. If it's a problem with the template somewhere, and I can't recall modifying any, would I still be able to send them manually? Every other single automated email is working except this. I'm at a loss. 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted August 8, 2009 WHMCS Support Manager Share Posted August 8, 2009 Best open a support ticket with your admin login details so we can take a look then. 0 Quote Link to comment Share on other sites More sharing options...
Syfonic Posted August 8, 2009 Share Posted August 8, 2009 I am having the same problem and have sent a ticket. If anyone gets a response to their ticket please post the solution here. I will post the solution too. 0 Quote Link to comment Share on other sites More sharing options...
omx123 Posted August 8, 2009 Share Posted August 8, 2009 me too. I have sent a ticket. 0 Quote Link to comment Share on other sites More sharing options...
Syfonic Posted August 10, 2009 Share Posted August 10, 2009 (edited) Whenever a new user signs up in the error log it says the following: Module Create Failed - Service ID: *** - Error: Sorry, a group for that username already exists. However, I am able to manually create the account so obviously the error is wrong. Since multiple people are having this issue I think it's an error in WHMCS. Has anyone gotten a useful response about how to fix this problem. I am also not receiving any emails saying when a new account has been automatically setup... Edited August 10, 2009 by Syfonic 0 Quote Link to comment Share on other sites More sharing options...
Jay™ Posted August 11, 2009 Share Posted August 11, 2009 hi, since i have upgraded no emails are being sent what so ever. im not even getting emails when members update there accounts, no email after a ticket is created either. im at a stand still i need this fixed asap please? 0 Quote Link to comment Share on other sites More sharing options...
Lawrence Posted August 11, 2009 Share Posted August 11, 2009 hi, since i have upgraded no emails are being sent what so ever.im not even getting emails when members update there accounts, no email after a ticket is created either. im at a stand still i need this fixed asap please? I would check your e-mail server settings under "General Settings" and the "Email" tab. Also, when you log in to the Admin area, go to the bottom of the page and look under the "Recent Activity" header. There are probably some entries there pertaining to e-mails (either a notice to a client, a ticket notice, etc.). If there's a problem, it will likely be described there. 0 Quote Link to comment Share on other sites More sharing options...
Jay™ Posted August 11, 2009 Share Posted August 11, 2009 I would check your e-mail server settings under "General Settings" and the "Email" tab. Also, when you log in to the Admin area, go to the bottom of the page and look under the "Recent Activity" header. There are probably some entries there pertaining to e-mails (either a notice to a client, a ticket notice, etc.). If there's a problem, it will likely be described there. thanks i'll check now. yep im getting things like "Admin Email Notification Sending Failed - You must provide at least one mailer is not supported. (Subject: [Ticket ID: 520915] New Support Ticket Opened)" 0 Quote Link to comment Share on other sites More sharing options...
Lawrence Posted August 11, 2009 Share Posted August 11, 2009 thanks i'll check now.yep im getting things like "Admin Email Notification Sending Failed - You must provide at least one mailer is not supported. (Subject: [Ticket ID: 520915] New Support Ticket Opened)" It means that a "Mail Type" has not been selected from the dropdown list in on the "Mail" tab on the "General Settings" page (linked in the "Setup" menu"). For the type, set "PHP mail()" and save. See if that works. 0 Quote Link to comment Share on other sites More sharing options...
Jay™ Posted August 11, 2009 Share Posted August 11, 2009 It means that a "Mail Type" has not been selected from the dropdown list in on the "Mail" tab on the "General Settings" page (linked in the "Setup" menu"). For the type, set "PHP mail()" and save. See if that works. hi thanks, it has been set on Mail Type PHP mail for about 6 months, its since the upgrade this has stopped working. i havent set up SMTP Host etc, i dont need to do this suddenly do i? thx m8. 0 Quote Link to comment Share on other sites More sharing options...
Syfonic Posted August 11, 2009 Share Posted August 11, 2009 Here is what WHMCS Staff (Matt) said: This error response is coming from the WHM API so it's possible there's a bug in cpanel but unlikely. Remember if you're just a reseller you can't see the usernames the other reseller is using on the server and so it's more likely that the usernames do exist in WHM already as WHM is returning to WHMCS, and WHMCS is displaying to you. This is no bug. Here is my response: I understand that since I am just a reseller that I cannot see the other usernames on the server. But, please answer me this questions: How come when WHMCS tries to automatically setup an account it says that a group for that username already exists, but when I do it manually through WHMCS it works perfectly with that same username? It seems like if there was actually already a group with that username on the server then it would not matter if WHMCS was having the account created automatically or manually - it doesn't make since that the automatic creation doesn't work but the manual creation does... 0 Quote Link to comment Share on other sites More sharing options...
swhitinger Posted August 21, 2009 Share Posted August 21, 2009 I am experiencing the same problem, the New Account Info email is not sending. The accounts setup properly but I have to manually send the email. I again did not have this problem prior to upgrading to Version 4.0.2. 0 Quote Link to comment Share on other sites More sharing options...
Sophia Posted October 29, 2009 Share Posted October 29, 2009 Add one more to the list - I too experience the same problem. Since the update to 4.1, email are no longer sent to new accounts. I can send them manually and then they appear in the "sent mails" list in the user's account. 0 Quote Link to comment Share on other sites More sharing options...
blymp Posted October 30, 2009 Share Posted October 30, 2009 Hey guys I am having the same problem with the: Hosting Account Welcome Email ,but I noticed that it usually happens with existing users and not so much when you sign up a new user. I also checked all the recommended steps and everything is correct, I also get the server e-mail of the account creation but just don't get the WHMCS welcome e-mail. 0 Quote Link to comment Share on other sites More sharing options...
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