TDub Posted June 23, 2009 Share Posted June 23, 2009 As an admin, if I place an order for a customer and I choose the option to create the invoice, but not the e-mail, WHMCS still sends an e-mailed invoice to the customer when it shouldn't. This ends up confusing customers many times because I still need to adjust the pricing on the created invoice. Is this by design or a bug? 0 Quote Link to comment Share on other sites More sharing options...
WHMCS Support Manager WHMCS John Posted June 23, 2009 WHMCS Support Manager Share Posted June 23, 2009 It's not a bug; an invoice is created, so the appropriate email is sent. The email checkbox relates to the order notification email. 0 Quote Link to comment Share on other sites More sharing options...
TDub Posted June 24, 2009 Author Share Posted June 24, 2009 Ah, ok. Then is it possible to add an option not to send the invoice notification e-mail as well? Sometimes I add the order, then tweak the pricing after the invoice is added by WHMCS. This results in two e-mailed invoices, one sent out initially that's wrong, and the second which I manually send which is correct. Unless there's a better workaround for this. I'm all ears. 0 Quote Link to comment Share on other sites More sharing options...
othellotech Posted June 24, 2009 Share Posted June 24, 2009 Sometimes I add the order, then tweak the pricing after the invoice is added by WHMCS. This results in two e-mailed invoices, one sent out initially that's wrong, and the second which I manually send which is correct Turn off the invoice on order make whatever adjustments you need to the price/product/config options click "generate due invoices" 0 Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.