TDub

Is there an ability in WHMCS to restrict the number of attempts a user can retry processing credit cards? For example, a fraudster may sign up for a WHMCS account by trying to order a product. The user has the payment method fail, but their account is now created, so they can log into their account and just keep trying as many credit cards as they want to see when one finally goes through. My assumption is they then use that validated card somewhere else. I see two options that should be available and I guess maybe I'll post this over in feature requests: 1. Offer an option to not create an account automatically if the payment fails. 2. If a customer does get an account, they are given only a set number of times per day to try processing a card. This should prevent fraudsters from abusing the WHMCS credit card processing system, and potentially racking up processing fees even though the transactions are declined.

I'd like to bring this issue back to the forefront. The way WHMCS handles credit card storage is very confusing to my customers. It breaks the normal process we are all used to of entering billing information generally on the same page as the credit card number (except checkout forms, for which there may be a logical sequence of steps allowing you to separate the information). As a result, I spend a lot of time tracking down unsuccessful payments, only to find the customer didn't realize they needed to update their profile address to match the new credit card they put in. And it's frustrating for my customers because they think when they update their credit card all is well, then find out they are now past due because their card didn't go through. They call me complaining that their card is good, which it is, but the address is obviously wrong. How would they intuitively know this? So why not put the billing address on the credit card number page? Then, it doesn't matter which contact is on file. What the customer sees on the credit card details page is what will entirely be used to process the card. If that's not an option, then at the very least move the Billing Contact dropdown from the My Details page over to the Credit Card information page. Then the customer will be able to clearly see from what contact the billing address is being pulled from for the card on file.

Well that sounds like fun Would be nice if they could add this feature in somewhere...like "Resend all open invoices" or something.

Well, based on the responses, I guess this unfortunately isn't possible.

I had a mail problem that prevented my automated invoices from being sent out by email on the invoice generation date. Is there a way to resend the new invoice email to all open invoice recipients?

I'm a bit puzzled by the way WHMCS associates a credit card with the billing address. It has recently come to my attention that during a payment gateway change on our part a number of customers had to go in and update their credit card billing addresses because the newly enabled Address Verification Service found an address mismatch on a number of credit cards. Mind you, I have vetted all these customers so I knew they were all legit. The customers (many businesses) were completely lost on how to keep their profile addresses the same, but use a different billing address for their card. So I had to explain the cumbersome way of updating a secondary contact with the proper billing address, then choosing that billing contact from the profile page. Why do we make this so hard for customers? They just want to simply update their credit card info. So why can't the user just enter the credit card billing info on the same popup as the credit card number? Every other payment processing system I've ever seen puts the card number and billing address together. I believe that is what we all usually expect so when that is broken out onto separate screens, customers either give up and contact us for help, or we have to chase them down to get paid. Maybe I'm just missing something?

I just came across this as well. I would like to see a notification to customers when they order that their order was marked as fraud and if they wish to pursue the order, they need to contact us. Sometimes, it's just not fraud but the customer never knows their order was marked as such, and then contacts us upset that we didn't set up their order in a timely fashion.

Does anyone have a trick to add a password strength meter to the VPS password that users enter for dedicated/vps signups? Would make sense to have one there as well.

Does WHMCS support Enom DNS Management from the admin side? I see that if I log into the client interface, you can manage host records, but from the admin side you can't. Maybe I missed an updated page? Or is this feature not yet supported?

If you're requiring SSL on your cart, then you have to include https:// in front of the URL otherwise it will redirect you back to the main index page. BTW, a start over link would be good to add to the Ajax form if the customer changes their mind during the order process. Reloading the page will do it, but the customer might not know that. For now, I suppose embedding my own button/link to refresh the page to do it will work. I also notice that the Ajax side bar overflows the bottom footer of my site. Looks like a little extra CSS work will probably fix it.

At the VMWorld conference I attended a couple of years ago, when they first started announcing "the cloud", they demo'd on demand capacity where as high demand came in that overpowered the server that was hosting a site, other virtual servers could be brought online instantly to handle the load, then power off when no longer needed. This kind of service as part of a cloud makes sense and that's what I see true cloud hosting as. But you don't need a cloud to have that capability. Just excess capacity at your data center. So the cloud is a "nice to have" but not necessary if you build your infrastructure right. Again, unless there are things "in" the cloud that you don't have that you want to take advantage of as a host. But then what makes that different than reselling services hosted by someone else, like hosted Exchange, for example?

But an OS is still an OS. And if it goes down, everything on that server goes down no matter what hardware redundancy you have built in as part of the cloud. We've got an HA infrastructure that is not in a "cloud" but the infrastructure is solid. Again, that still says nothing for the OS itself, or the apps running on it, which can easily be affected by viruses, malware, bad coding, BSOD, etc. I'm just not convinced I see the benefit over what I already have in place, other than perhaps pulling on additional products to add to my portfolio using assets I don't have to support.

Thanks. It does appear the payment was converted in USD as expected (I have the convert to default currency checkbox checked in the payment gateway options), so that's good. So how do I get a nice consolidated view now of my projected income? Do I have to add all the separate currencies together? Any chance you can wrap it all into one report in the default currency? The current way makes it difficult in a glance to see what the real numbers are. I understand projections may vary based on exchange rates in the future, but it would be nice if we could find a way.

We have multiple currencies set up in our WHCMS, but our default is USD. A customer just paid for the first time using the Euro currency selection, and now on the Income Projections we see a separate projection for Euros. But since we only operate in USD, what do we do now? It looks like WHMCS does not tally income projections in USD only, as we would expect, but separates them. This makes calculating total sales, and income projections a pain since we have to also now manually convert the Euros to USD to figure out what our totals are going to be. I thought the idea was to allow customers to see their pricing in their native format, but still calculate everything in the default currency, in this case USD. Maybe I set something up wrong? How do we get everything to show in USD, but still allow the customer to see pricing in Euros as well? Thanks in advance, Tony

Just checking to see if I'm missing something in my installation or this feature just isn't there. I'm using eNom and from the registrar's interface, I can switch between using their DNS servers or my own. I don't see the ability to make that switch in WHMCS. Interestingly, if I tell WHMCS to use custom name servers when configuring a new domain, the edit DNS Records ability is still enabled. But since I'm not using the registrar's name servers, that's pretty much meaningless and shouldn't be available. I could see customers thinking they made changes there, only to find out those changes never applied in a custom name server configuration.

Old thread, but worthy discussion still, I think. We use a flat fee for late charges. But since it's the same fee regardless of invoice amount past due, for some this is excessive and others it isn't nearly enough. For example, someone paying hosting of $10/mo who gets a $15 late charge...that's quite a hefty charge. But $15 late fee on a $350 invoice is not really anything, especially if they continue to carry it out longer. Obviously you try not to let these accounts get that past due, but as mentioned previously, services other than hosting for bigger companies can often be late due to their billing cycles and we'd prefer to hang onto them, even if they're a little late. Point being, a more flexible late fee system would be appreciated. Fixed fee plus percentage seems reasonable to me. That way you can set your fixed fee to zero if you just want to use a percentage, or do both if you choose. But then there's also the matter of late fees over time. Personally, an invoice that continually doesn't get paid should accrue more late fees...like X percent per day until some maximum (either time or amount). Regardless, a simple one time late fee just doesn't seem enough for those who are continuously late, especially if the fixed fee isn't tailored to the amount of the invoice due. My 2 cents.

Ok, this one was solved. The identity the application pool was running under was not also added to the Rewrite directory or the domains folder. So Rewrite couldn't execute. Once I was able to get the logs to start displaying useful information the Access Permissions errors got me going in the right direction.

Thanks, that's actually the one I was thinking of that I tried and could never get working right. But it sounds like you've got it working with WHMCS so I may have to give it another look. Thanks.

Has anyone gotten SEO URL's working with IIS? Since IIS doesn't have a mod_rewrite capability, I'm wondering if there's another way. I know there's a third party rewrite for IIS, but I've never gotten that to work. Interestingly, Wordpress has SEO friendly URL's that work on IIS without a mod_rewrite capability.

Strange. I don't have the disable check box checked. But I checked, saved, then unchecked to be sure. Still the same thing. Ok, well let me work on it a little more. Thanks for the advice!

Ok, so for Client ID on the Options tab of a ticket you see a dropdown and not a box to enter a number? Tried replacing the template with one from a fresh download and still get the same text box.

I'm just wondering if it's just something with an old template, or if this is by design. Often, customers will submit an e-mail ticket not from their e-mail on file. When this happens, the ticket doesn't get associated with their account information and it shows up as "Not a Registered Client." That's understandable. But to associate the ticket with a client you have to know their Client ID number. Which means I have to go do a separate search to find out what their client ID is. I would rather the Client ID be a dropdown of all clients so I can quickly find and associate the ticket with the account. Anyone know if it's something wrong with my template? If not, anyone know if this has already been requested as a feature? I couldn't find anything about it doing a cursory search.

Thanks Rob. I'll prob do that. I try to stay away from modifying code so I don't have to deal with all the nitnoid changes after upgrading. It's obviously not a major issue, just a little annoyance and a little customizing should do the trick.

Not a problem. Was just getting tired of having to reselect the currency type to USD when I only work with that one currency and that's all I care about in reporting. Every time I refresh the reports, it defaults back to EUR.

Ok, not a bug. So this is by design? Or just a feature that needs to be added?