wise Posted January 18, 2009 Share Posted January 18, 2009 We have a problem on one of our brands, it has a lot of cheque / electronic banking payments. Is there a way to disable the really annoying "you have invoice due" emails for those clients?? They get fed up receiving daily reminders when they have already sent payment (althugh not cleared with us). 0 Quote Link to comment Share on other sites More sharing options...
meeven Posted January 20, 2009 Share Posted January 20, 2009 I use manual payments a lot too and I just make sure to log in and mark the invoice as paid. This stops further reminders from going out. Other than that, there is a checkbox option not to send overdue notices in each client's profile tab. Not sure exactly how it works, but may be worth trying out. 0 Quote Link to comment Share on other sites More sharing options...
pacwebhosting Posted January 20, 2009 Share Posted January 20, 2009 Hello, Not logged into WHMCS currently but I think in automation you can turn off 1st 2nd 3rd reminders etc Thanks 0 Quote Link to comment Share on other sites More sharing options...
easyhosting Posted January 20, 2009 Share Posted January 20, 2009 log into your whmcs admin area then go to configuration>automation centre. under billing settings, set 1st 2nd 3rd reminders to 0. this will disable all reminders 0 Quote Link to comment Share on other sites More sharing options...
wise Posted January 25, 2009 Author Share Posted January 25, 2009 log into your whmcs admin area then go to configuration>automation centre.under billing settings, set 1st 2nd 3rd reminders to 0. this will disable all reminders I only want reminders switched off for a certain group - ie cheque / bank payments that can take several days to clear ... 0 Quote Link to comment Share on other sites More sharing options...
awardle Posted February 8, 2009 Share Posted February 8, 2009 Did you manage to find a fix for this? I have a couple of customers who are annoyed that a day after saying they will pay via cheque they then get an overdue reminder. 0 Quote Link to comment Share on other sites More sharing options...
wise Posted February 8, 2009 Author Share Posted February 8, 2009 Did you manage to find a fix for this? I have a couple of customers who are annoyed that a day after saying they will pay via cheque they then get an overdue reminder. nope unfortunately not. It would be nice to have a check box to overide invoice notification settings or set a "group" with same setting. Paying by post / electronic transfer etc are basic functions IMO. 0 Quote Link to comment Share on other sites More sharing options...
Damo Posted February 9, 2009 Share Posted February 9, 2009 You can turn off reminders per customer via the Client Profile. The option is labeled "Overdue Notices Don't Send Overdue Emails". There's nothing automatic but an SQL query would probably do the trick if you have a specific payment method to match on. 0 Quote Link to comment Share on other sites More sharing options...
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