meeven

I got a recent email about N-Able Spam Experts Marketplace add-on. Curious to know if this is priced per domain or per user within a domain. If I remember right, the older offering was priced at a flat rate per domain upto 1000 users or so before SpamExperts got acquired.

Thank you very much. That's very sensible advice. It's a shame, though, because the product is a good one and it was very affordable to small businesses because of the flat fee per domain.

I was surprised to find that I could still enable this product through WHMCS Marketplace. The advantage of this is that they charge you a flat fee per domain for upto 1000 mailboxes. But since SpamExperts got bought up by N-Able a few years ago (and started charging per mailbox), wondering if it would be wise to sell this. Will SpamExperts still support this?

Thanks very much. As I mentioned, my needs are modest. Contacting sales for a clarification about the refund policy is a great suggestion. And, I didn't know all it required was a tweak to my licence settings!

Thanks for the feedback. My needs are modest, so I will probably give it a go.

Does this mean that if I use custom fields to collect sensitive login information, WHMCS won't store them encrypted unless I use some commercial solution? That sounds quite disappointing, if true.

I am already running WHMCS and am thinking of purchasing the project management addon. Ours is a small company handling virtual server setup and migration projects and we need a way to handle this in a proper manner, including integration with WHMCS support ticket system and invoicing. We also need to do time tracking for our Block hour billing for server management. Any idea if the project management addon fits the bill? I don't see too many enthusiastic reviews anywhere on the web, so it's difficult to know about the quality of the add-on. I would very much appreciate any feedback from the folks on this community that will help me take a decision.

Hello Chetan, thanks for sharing your experience. I wouldn't mind $60 or even $100 as a one-time fee, but $60 every year seems over the top to me. And, I am concerned with the downgraded user ratings for the module in recent months.

I have to thank you for that, actually.😀

Yeah, I looked at the GST module by WGS in the market place many times. It seems to have almost everything I want, despite a few minor shortcomings. But, at $60 per annum, it feels like a rip-off. And, I noted with concern the downswing in user ratings over the past few months. I will check out Kian's billing extension - thanks for the pointer.

I reached out to WHMCS support and explained the issue in detail. It appears that, even though WHMCS doesn't show any indication to the user, it does calculate the tax rules correctly in the final step (when it checks for the State/Province to which the registered user belongs). I checked this with a user profile and was able to confirm this - the invoice that was generated, correctly applied the tax rules as SGST+CGST, although the cart checkout pages had kept showing IGST upto that point. I asked if there was a way to show an interstitial page or message to the user along the lines of 'Applying tax rules based on domicile/state' and was told this isn't possible and pointed to the 'Estimate taxes' button, instead. So, for now, this has pulled me back from abandoning WHMCS .🙂

Thanks for the suggestion. I will log a ticket and see what the dev team says. I am on the verge of abandoning WHMCS because of this as it can really cause serious legal problems.

I used the discussion below (with some minor tweaks) to configure GST in my WHMCS install: https://requests.whmcs.com/topic/gst-application-in-india The problem is that the rules are applied correctly if the user is already logged in and then adds a product/service to the cart. In this scenario, WHMCS correctly picks up the State (Province) to which the user belongs and then applies the taxes separately as CGST (9%) and SGST (9%). However, if the user adds the product/service anonymously, the IGST (18%) gets applied and the cart flow proceeds to checkout even if the user logs in at that point by clicking on the 'Already Registered' button. This seems like a flaw in the system to me because, as per Indian laws, IGST only applies to interstate transactions (say, supplier is in TamilNadu and customer is in Maharashtra) and not intrastate transactions (both supplier and customer are in TamilNadu). I think it's fine that WHMCS assumes IGST when the order is added anonymously. But, once the user logs in by clicking 'Already Registered' or even creates the account at the part in the checkout, WHMCS should check the tax rules and modify them as SGST+CGST or leave it as IGST, as appropriate. Right now, this is not happening and can turn out to be a major legal headache down the road.

@Kian and @brian!, Thank you both for the links and the helpful suggestions and tips. Appreciate it very much. With regard to linking WordPress and WHMCS, I was looking at WHMPress, which seems impressive. But, I don't need anything more than a simple site at the moment, so these pages should be enough to get me going. Thank you both, once again.

I have WHMCS installed at the root of my domain and am looking to do the following and it's not clear if I can use WHMCS itself or I need any addons: Make the public area/pages of the WHMCS install itself as my web site, with a product page for each product/service sold by me A link from each product page will take the user to the cart page/checkout I am aware that the cart pages, invoices can be customized, but it's not clear where to start if I want to add a fresh new page within WHMCS, fill it with the content and images I want and then include a link to the cart/checkout. Essentially, I am trying to use WHMCS as a barebones web site until I can move on to something like WordPress and spend more time and money linking up the two. Thanks in advance.

We are a GSuite Partner, too and I am also looking for a solution that will integrate with WHMCS. I didn't try out the one from Modules Garden, but, like you, it didn't feel right to me.

Can this be achieved by coding at least?

Fantastic, thank you. This is the kind and level of documentation for customization that needs to be on wiki.whmcs.com but WHMCS never manages to do. Thanks again. You have probably saved people like me hours and hours of work.

Thanks for confirming my suspicion. That brings me back to square one. Is there a way at all to achieve what I want - namely, showing a different/sensible string of text during the domain transfer process? Can I define a new variable in WHMCS that would apply just to this scenario? If so, any pointers to docs would be greatly appreciated.

borzoid, I am sorry but I lost you there. Could you please explain it a little more for me?

Although the pro-rata calculations work great, the problem is that they don't show the breakdown by default. This leads to a lot of confusion for customers. In the attached screenshot, I would like to show the pro-rata costs for email account and disk space but there doesn't seem to be a way to do so. Has anyone been able to crack this so far?

John, thank you. I did notice those strings. Please correct me if I am wrong, but, aren't these same strings displayed when someone tries to register a domain? So, wouldn't changing that string also affect what's displayed during the domain registration process?

Many thanks. I ran through the entire doc looking for the string of text to change but couldn't quite figure it out. Would you mind taking a look at the attached screenshot where I have highlighted the string I wish to change? It seems to be the same string as for domain registration. Hence, changing it might change it for the domain regn. process too, which I don't want to do, obviously.

Ah, but it's bad UI, actually and prone to confuse the end user. Just compare the domain transfer process over on namecheap.com to see how this really should be set up. Anyway, it would be good to know how I can customize those strings of text to something more sensible.

I recently upgraded to 4.4.2 and after I had played around a bit, the template got refreshed and I saw the link for 'Domain Transfers'. Strangely, the text relating to those screens say, 'Check Availability'! To test what actually happens, I put in a live domain and was surprised to see the screen update to say the domain was available!! The price was also shown. Playing along, I moved to the next page and finally saw a text field for the EPP code. The rest of the checkout process is similar to domain registration and is fine. Now, why on earth do the first two screens say 'Check Availability' and 'Available Now' for a domain transfer? And, is there a way to make it look less weird for a customer by avoiding both instanaces of the word 'available'?