bear Posted 15 hours ago Share Posted 15 hours ago Have an email notifier to let me know of new tickets. I'd really like to have the name of the person who opened it included, but notification merge files in the "default" template don't offer that. Even the email of the client that opened it would be helpful if not the name. Currently I get only Ticket opened (with link) and by user # at the end of that user's link. Any way to get the user name or email also? Can't seem to find it. Admin email notification only. 0 Quote Link to comment Share on other sites More sharing options...
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